Sr. SAP C4C technofunctional
Jade Global
2 - 5 years
Pune City
Posted: 12/04/2026
Getting a referral is 5x more effective than applying directly
Job Description
- Job Description Summary
- We are seeking a Senior SAP C4C Consultant to support and enhance SAP Cloud for Customer (Sales & Service Cloud) integrated with SAP ECC in an AMS environment. The role focuses on incident resolution, integration support, enhancements, and ensuring seamless front-office to back-office processes.
- Job Description
- Key Responsibilities
- AMS Support & Incident Management
- Provide L2/L3 support for SAP C4C issues
- Troubleshoot and resolve: Sales & Service processes (Leads, Opportunities, Quotes, Tickets), UI issues, workflow failures, and business rule errors
- Handle SLA-based tickets using tools like ServiceNow / JIRA / Remedy
- C4C Functional Support
- Support end-to-end processes: Lead Opportunity Quote Order (integration to ECC), Service Ticket Service Request Resolution
- Manage: Business configuration (Fine-Tuning / Adaptation), Pricing, territory management, activity management, Service processes and SLA configurations
- Integration with ECC
- Support integration scenarios between C4C ECC: Master data replication (Customers, Materials, Pricing), Transactional data (Sales Orders, Quotes, Service Requests)
- Troubleshoot: Middleware issues (SAP CPI / PI/PO), IDocs / Web services / OData APIs
- Monitor and resolve message failures in: Communication Arrangements, Message Dashboard
- Enhancements & Change Requests
- Work on CRs and enhancements: UI adaptations (Key User Tools), Business rules and workflows, Custom fields and extensions.
- Prepare functional specs and coordinate with technical teams (SDK / PDI)
- Data & Master Data Handling
- Ensure consistency of: Business Partners / Customers, Products / Pricing data
- Handle: Data replication issues, Data correction activities
- Testing & Deployment
- Perform: Unit Testing, Integration Testing (C4C ECC), UAT support
- Support release cycles and transport management
- Documentation & Knowledge Management
- Maintain: Functional documentation, KT materials, Configuration guides
- Conduct knowledge transfer sessions
- Continuous Improvement
- Identify opportunities to: Improve user experience, Optimize business processes, Enhance integration stability
- Required Skills & Experience
- Experience
- 812 years of SAP experience
- 3+ years in SAP C4C (Sales Cloud / Service Cloud)
- Strong exposure to ECC AMS / Support projects
- Functional Expertise (C4C)
- Strong knowledge of: Sales Cloud (Leads, Opportunities, Quotes), Service Cloud (Tickets, SLAs, Service Requests)
- Experience with: Business configuration & fine-tuning, Pricing and territory management
- Integration Skills
- Strong understanding of: C4C ECC integration scenarios
- Experience with: SAP CPI (Cloud Platform Integration) / PI/PO, IDocs, Web Services, OData APIs
- Knowledge of: Communication Systems & Arrangements, Code List Mapping
- Technical Awareness
- Exposure to: C4C SDK (PDI development), ABSL scripting (nice to have)
- Understanding of: Data replication frameworks
- Tools & Methodologies
- ITSM tools: ServiceNow / JIRA / Remedy
- Understanding of: Incident, Problem, Change Management
- Good to Have
- Experience with: SAP Sales Cloud V2 / Service Cloud V2, SAP BTP integrations
- Exposure to: Fiori apps / APIs
- Basic understanding of: SAP S/4HANA
Services you might be interested in
Improve Your Resume Today
Boost your chances with professional resume services!
Get expert-reviewed, ATS-optimized resumes tailored for your experience level. Start your journey now.
