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Sr. Engineer - Operations Support 4B

Genpact

2 - 5 years

Mangalore

Posted: 29/05/2026

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Job Description

Sr. Engineer - Operations Support

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Role : APM Engineering


Requirement:

  • Asset Planning:
    • Work to determine the best blueprints and verify the customer has provided the necessary documentation to complete the project.
    • Work with client to determine the correct structure of the assets in each instance/site, prior to loading the assets and the asset data.

 

  • Asset Creation - Tag Mapping:
    • Map tags from customer DCS or Historian to corresponding tags in SmartSignal/APM-RM Blueprint.
    • Map tags from customer DCS/Historian to SmartSignal templates, using tag lists, DCS Screenshots, and P&IDs. Mapping is done in excel with a predefined format.
    • Interpret Process and Instrumentation Drawings (P&IDs), Process Flow Diagrams (PFDs), and Distributed Control Systems (DCS) screenshots and plant data to identify asset components.
    • Perform tag mapping quality control review of other engineers.

 

  • Asset Creation - Build:
    • Create the assets and documentation required.
    • Setup external timeseries for APM customers to fetch the data from input source.
    • Move assets to production system and confirm live data flowing.

 

  • Asset Review:
    • Support design review with customer to review tag mapping results and adjust based on customer feedback.

 

  • Reliability Maintenance Analytic Deployment:
    • Build models by analyzing historical data and filtering out bad and fault-related data.
    • Tune models by adjusting operating thresholds and adding/removing operating data in the model.
    • Run Quality Control statistical reports and update models to conform to standards.
    • Build models using subject matter knowledge of data patterns in equipment signals.
    • Setup the calculated variables and threshold limits using best practices and engineering equipment knowledge.
    • Set sensor Alarm Limits for each asset, as provided by customer or defaults in associated blueprint.
    • Filter & stripe data (remove bad data).
    • Run QC reports and make indicated corrections to assets and models.

 

  • Reliability Maintenance Analytic Optimization:
    • Action on Asset Reconfiguration Workflows as assigned.

 

Skills & Education:

  • Engineering Degree (Mechanical, Chemical, or Aviation preferred)
  • Industry experience in Oil & Gas, Power Generation, Mining, or Manufacturing (>2 years)
  • Experience in Reliability Engineering, Monitoring Assets, or Maintenance of Rotating or Process Equipment (see list below)

 


Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)CNCF (Cloud Native Computing Foundation), Certified Software Asset Manager (CSAM) - Pearson VUEPearson VUE, ITIL Foundation Certificate in IT Service Management - AxelosAxelos, ServiceNow Certified Application Developer - ServiceNowServiceNow

Required Skills

Design Thinking

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Operations Support

Remote Type -

Hybrid

Work Shift -

Day Job (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. 

About Company

Genpact is a global professional services and IT consulting company that specializes in digital transformation, business process management (BPM), data analytics, artificial intelligence, and outsourcing services. The company was founded in 1997 as a unit of General Electric and later became an independent public company._x000d_ _x000d_ Genpact works with industries such as banking, healthcare, insurance, manufacturing, and retail, helping organizations improve operations through automation, AI, cloud, and analytics solutions. It has operations in more than 30 countries and employs over 140,000 people globally.

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