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 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Lead Consultant – Technical Operations Engineer (TechOps)

Role Summary

We are looking for a Technical Operations Engineer to support and maintain cloud-based platforms and applications hosted on Microsoft Azure. The role focuses on production support, incident management, platform monitoring, troubleshooting, and ensuring the availability and stability of business-critical services.

This position requires participation in a 24x7 support model, including rotational shifts, on-call support, and weekend coverage.

Key Responsibilities

• Monitor and support production applications and infrastructure hosted on Azure.
• Troubleshoot and resolve application, platform, infrastructure, and database-related issues.
• Participate in incident management, problem resolution, and RCA activities.
• Support Azure services, networking components, and security controls.
• Manage and support Kubernetes (AKS), Docker, and containerized workloads.
• Monitor and support SQL databases, including performance analysis, troubleshooting, and maintenance activities.
• Configure and maintain monitoring and logging tools such as Grafana, Prometheus, Azure Monitor, and ELK.
• Support CI/CD deployments and release activities.
• Manage certificates, secrets, and Azure Key Vault.
• Create and maintain operational documentation and runbooks.
• Collaborate with development, infrastructure, and business teams to ensure smooth operations.

Required Skills

• Strong experience supporting production environments on Microsoft Azure.
• Good understanding of networking concepts and protocols.
• Experience with Kubernetes (AKS), Docker, and containerized applications.
• Experience with SQL Server and/or Azure SQL Database, including query analysis and performance troubleshooting.
• Experience with monitoring and logging tools such as Grafana, Prometheus, Azure Monitor, or ELK.
• Knowledge of Windows system administration.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management skills.

Preferred Skills

• Experience with Terraform, Ansible, or other Infrastructure as Code tools.
• Knowledge of PowerShell or Python scripting.
• Exposure to Azure DevOps and automation practices.
• Azure certifications are an advantage.

Work Schedule

• Willingness to work in a 24x7 support environment.
• Participation in rotational shifts, on-call support, including nights and weekends.
• Ability to respond to critical production incidents outside business hours when required.
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Qualifications

Certifications

Required Skills

Language

Language Proficiency -

Additional Job Location -

Job Type

Master Skill List -

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Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.