Sr. Engineer - DevOps 4B

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Ready to build the future with AI?  

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  

Inviting applications for the role of  Lead Consultant , Devops SRE  Engineer  

As the need for reliability grows with every critical application that we add to our landscape, we seek for an experienced SRE to help our tribe become more reliability driven by setting up the right design patterns and processes to make sure we have an observable, reliable and if possible self-healing product landscape. With the experience you bring, you will play a vital role in managing and leading a team while also keeping them motivated.   

Responsibilities 

• Monitoring the performance of our production systems using a host of monitoring tools 

• Proactively identifying and troubleshooting issues such as software bugs, misconfigurations, performance bottlenecks and coordinating the fix of those issues 

• Increasing availability and reliability of our production systems 

• Coordinating Chaos Testing 

• Constantly running technical state health assessments on production infrastructure and systems to identify CIs deviating from baseline 

• Actively monitoring SLAs and ensuring that services perform within promised SLAs 

• Holding IT Engineering, Security and Architecture accountable for the remediation of any SLA degradation 

• Ensuring that IT is ‘in CONTROL’ by holding IT groups accountable for adherence 

• Collating and providing necessary evidence to Auditors for these controls 

• Architecting, creating and automatically managing an army of ‘runners or bots’ that fully automate tasks across infrastructure and applications – e.g. extracting production data, generating production reports, trigger event responses etc. 

• Identifying and automating manual operational tasks 

• Building and integrating tools that will assist in improving system availability, reliability and performance 

• Coordinating incident management and service restoration. 

• SREs are part of the on-call team of engineers that support production systems. 

• Work with BizDevOps squads on post mortems & assist in identifying and fixing reliability issues 

• Plan and Manage Disaster Recovery (DR) Runbook and DR testing 

• Gather relevant data and provide accurate production reporting for availability, reliability, performance and capacity. 

• A small part of the job requires coordinating response to the occasional service request from our business partners. For e.g. if a business unit requests restore of a particular backup 

Qualifications we seek in you! 

Minimum Qualifications 

BTECH 

Preferred Qualifications/ Skills 

• Proven track record of setting up processes in the organisation. 

• Expert level knowledge in Windows systems administration including events/services and asp.net/.net core applications running on iis 

• Proficient level knowledge in Unix/Linux administration 

• Proficient level knowledge in tomcat application administration 

• Expert level knowledge in powershell scripting and automation 

• Proficient level knowledge in networking concepts and Windows networking 

• Proficient level knowledge in monitoring and observability implementations especially on Windows stack 

• Proficient level knowledge in RDBMS concepts and performance management (Oracle/MSSQL) 

• Proficient level knowledge on Azure pipelines (other CI/CD solutions can also be considered) 

• Proficient level knowledge on containerization and container orchestration technologies (K8S/Openshift ) 

• Expert level understanding of core SRE concepts, SLI/SLA/Error budgets and experience in how to implement various SRE models within the organization 

Nice to haves: 

• Experience in leading a team for a brand-new application and platform. 

• Experience in setting up an agile platform to quickly adapt to a rapidly growing platform. 

• Experience in ELK stack and Prometheus+Grafana 

• Experience in incident/problem management, and being on-call  

• Experience in enterprise scheduling solutions (TWSd,UAC) 

• Experience in python scripting 

• Experience in Ansible 

• Experience in Infrastructure as code (Terraform/Pulumi), everything as code and of course git 

Additional optional criteria which will be considered separately as a “plus”: 

• Strong plus - Experience in applying SRE concepts to Front office banking processes (e.g. Credit Approval, Monitoring, etc) 

• MSc or PhD with excellent academic results in the field of Computer Science, Mathematics, Engineering, Econometrics or similar. 

• You have a crystal-clear understanding of Agile WoW  

• You actively keep up to date with the latest developments and to incorporate them in your work  

• You embody our orange code in your professional manner: you take on activities and responsibilities and make them happen, you help others to be successful, and you are one step ahead in anticipating your colleagues and stakeholders. 

Why join Genpact?  

• Lead AI-first transformation – Build and scale AI solutions that redefine industries  

• Make an impact – Drive change for global enterprises and solve business challenges that matter  

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills  

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace  

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.   

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.  

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Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.