Sr. E-Commerce Executive (eBay Marketplace)

Role Overview

End-to-end ownership of multi-account global eBay operations withfocuson revenue protection, SLA adherence,logisticscontrol, and teamco-ordination.

Key Responsibilities

Monitor insertion/store/advanced listing fees and prevent leakages

Manage multiple eBay accounts across US,UK,CA, AU, EU

Handle returns, disputes, INR, BBE, feedback removal

Audit freight, shipping costs, and claims (DHL/FedEx)

ManageWebinterpretpromotions, invoices, and sync issues

Ensure KYC, GPSR, LUCID compliance

Operational SLAs & KPIs

98% same-day response to buyer messages

97% tracking upload rate

Returns & disputes within acceptable thresholds

Same-day refunds/replacements

Zero financial leakage errors

Timely claim settlements

TeamCo-ordination

Task delegation and monitoring

QC checks fore-bay operations tasks

Conduct training and feedback sessions

Real-time issue resolution

Customer & Revenue Impact

Handle buyer negotiations and offers

Convert inquiries into sales

Coordinate with purchase team for demand

Manage overselling scenarios

Ensure high customer satisfaction

Logistics& Cost Optimization

Freight comparison and cost reduction

Utilizecourier schemes and benefits

Ensure best LSP selection

Reporting

Daily sales reportand account health reporting(fees, traffic,impressions)

Monthlytransactions and finance reports submissionto accounts

Performance tracking and analysis

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