Specialist - System Management

Role description

L15 WINDOWS LINUX AZURE AWS

Experience Required3 Years

Location Hyderabad Preferred

Role Summary

The L15 Engineer will provide intermediatelevel support across Windows Linux and cloud environments Azure and AWS The role bridges the gap between L1 and L2 teams handling moderately complex issues performing system monitoring managing incidents and executing standard changes The engineer will ensure smooth daily operations within hybrid IT infrastructures by collaborating with technical teams and maintaining documentation and process compliance

Key Responsibilities

Monitor Windows and Linux server environments ensuring uptime and performance are maintained

Manage daytoday incidents service requests and s escalated from L1

Perform basic troubleshooting and escalation for OS application and networkrelated issues

Support Azure and AWS infrastructure tasks including instance monitoring user administration and backup validation

Execute approved operational changes such as patching restarts and configuration updates under supervision

Maintain system logs server health checks and monitoring dashboards

Coordinate with L3 teams for advanced troubleshooting and escalation

Ensure that incidents and changes adhere to SLA and ITIL processes

Maintain accurate documentation including runbooks checklists and operational guides

Participate in shift handovers service reviews and incident summary discussions

Participate in shift rotations ensuring coverage for 24x7 operations across environments

Required Skills Experience

Handson experience with Windows Server 201220162019 and major Linux distributions RHEL Ubuntu or SUSE

Basic to intermediate knowledge of Active Directory DNS DHCP and file services

Familiarity with Azure and AWS management consoles for basic administrative activities

Ability to manage monitoring tools eg Nagios Zabbix CloudWatch or Azure Monitor

Basic understanding of virtualization platforms like VMware or HyperV

Exposure to backup tools and patch management systems

Knowledge of ITIL processes for ticket management escalation and service continuity

Strong analytical ability to identify troubleshoot and document recurring system issues

Key Competencies

Strong documentation skills for maintaining standard operating procedures change logs and knowledge base articles

Effective communication skills for coordinating with crossfunctional teams and escalating incidents clearly

Strong analytical and problemsolving abilities with attention to detail

Capability to work under pressure in a 24x7 rotational environment

Collaborative mindset with a proactive approach to continuous improvement

Certifications Qualifications

Bachelors degree in Computer Science Information Technology or equivalent field

Certification in Linux RHCSA LPIC1 or Microsoft MCSA preferred

Basic certifications in Azure AZ900 or AWS Cloud Practitioner are desirable

ITIL Foundation certification is an added advantage

Skills

Mandatory Skills : Ansible, Python