Software Engineering Consultant

Job Title: ServiceNow Technical Consultant Location:

Pune/ Bangalore (Hybrid)

Role Summary: Were seeking a hands-on ServiceNow Technical Consultant to design, build, and deliver scalable solutions across ITSM, ITOM, CSM, HRSD, and Scoped Applications, within single and multi-domain environments. Youll contribute technical leadership to delivery, educate stakeholders on solution options and risks, and ensure highquality implementations aligned to best practices and customer outcomes.

Key Responsibilities:

Act as a trusted advisor for client.

Identify, design, and implement ServiceNow solutions, advising on options, risks, and architectural impacts.

Lead delivery of solutions with minimal oversight; support efficient scoping and estimation.

Represent Zensar Technologies in customer forums and professional bodies.

Configure and develop ITOM capabilities including Discovery, CMDB, Event Management, Orchestration, and Service Mapping.

Implement and enhance processes across ITSM, CSM, and HRSD.

Design and develop upgradesafe Scoped Applications and manage Domain Separation.

Educate customers, negotiate technical decisions, and support presales

Technical Expertise:

Platform Core: Flow Designer, IntegrationHub, Import Sets, ACLs, Update Sets.

ITOM: Discovery, CMDB, Event Management, Service Mapping, Orchestration.

Suites: ITSM, CSM, HRSD configuration.

Custom Development: Scoped Apps, Scripted APIs, client/server scripts.

Security: Domain Separation, RBAC.

Required Qualifications & Experience:

7+ years IT industry experience with handson ServiceNow delivery.

Strong expertise in ITSM, HRSD, Domain Separation, ITOM and CMDB architecture.

Mandatory certifications: CSA, CIS ITSM.

Preferred: CIS Discovery, CIS Event Management.

Core Skills:

Strong understanding of IT, Employee, and Customer Workflows.

Excellent written and verbal communication skills.

Problem-solving and proactive resolution.