SM - Learning Experience(Program Management) Study Abroad

Job Title: Learning experience Senior manager

Role Overview : We are looking for a highly analytical leader to own revenue and after-sales operations, while continuously improving the customer journey and conversion funnel. The role involves leading large teams, managing escalations, driving product improvements, and building partnerships with universities and vendors to scale operations efficiently

Key Responsibilities Own revenue outcomes and improve conversion across key stages of the customer funnel. Lead and manage large after-sales operations teams to ensure high customer satisfaction and operational efficiency. Handle critical escalations and implement systemic fixes to improve customer experience. Drive product enhancements by identifying customer journey gaps and working with product/tech teams. Build and manage partnerships with universities and vendors to support business growth. Leverage data, Excel, and AI tools to drive insights, automation, and operational improvements.

Requirements Graduate/Postgraduate from a Tier 1 college. Proven experience leading large teams and managing revenue-linked operations. Strong problem-solving and analytical skills. Advanced Excel skills and comfort using AI tools in day-to-day work. Ability to drive cross-functional initiatives and scale processes.