Site Reliability Engineer

Requirement for Enterprise Observability & AIOps Architect (App+Infra)

Exp is 10 to 15 years

Location is Bangalore

Enterprise Observability & AIOps Architect (App+Infra)

(Application + Infrastructure + Platform + ITSM/AIOps)

EXP-10 to 15 years

Location-BLR

Shift-2 to 10.30pm

Notice-Immediate joiner

Work Mode- Hybrid 3 Days from office

Role Overview

We are seeking a highly experienced Enterprise Observability & AIOps Architect with 15+ years of experience in designing and modernizing enterprise-scale observability ecosystems across applications, infrastructure, cloud platforms, databases, integrations, and operational workflows.

The ideal candidate should possess strong expertise in:

• AIOps & Event Correlation
• ITSM Integration
• Telemetry Governance
• SRE & Operational Excellence
• Enterprise Monitoring Rationalization
• AI-driven Operational Transformation

This role requires both strategic architecture leadership and strong hands-on expertise across modern observability and AIOps platforms in large enterprise environments.

Key Responsibilities

Enterprise Observability Architecture

• Lead enterprise-wide observability assessments across applications, infrastructure, cloud, databases, and operational workflows.
• Define current-state and target-state observability architecture.
• Develop monitoring rationalization and consolidation strategies across enterprise toolsets.
• Establish standards for telemetry, tagging, service identity, alerting, dashboards, and governance.
• Define scalable operating models aligned to SRE, ITSM, and platform engineering practices.

Application Observability

• Architect observability solutions across:

APM | Distributed tracing | Logs & metrics | RUM & synthetics

• Define SLI/SLO-driven monitoring and alerting strategies.
• Improve service dependency visibility, transaction tracing, and telemetry quality.
• Design monitoring patterns for microservices, APIs, Kubernetes, Azure-native, and legacy applications.

Infrastructure & Platform Observability

• Design observability solutions for cloud infrastructure, middleware, databases, platform services, and batch ecosystems.
• Assess alert quality, duplication, routing inefficiencies, and monitoring overlaps.
• Define event correlation, severity models, enrichment standards, and operational ownership structures.

AIOps & Intelligent Operations

• Design AIOps capabilities including:
• Event correlation
• Noise reduction
• Intelligent alert prioritization
• Anomaly detection
• Predictive insights
• Root-cause contextualization
• Define AI-assisted operational workflows for incident reduction, MTTR optimization, and automated remediation.

ITSM & Operational Integration

• Integrate observability platforms with ServiceNow, incident workflows, CMDB, and collaboration tools.
• Define monitoring-to-incident operational workflows and governance standards.
• Establish KPI-driven operational maturity frameworks.

Governance & Blueprinting

• Develop enterprise standards, onboarding blueprints, engineering playbooks, and reusable observability patterns.
• Create reference architectures, dashboard standards, and operational governance frameworks.
• Define Day-1 Observability onboarding models for new services.

Required Experience

• 15+ years of experience in observability, infrastructure, SRE, production operations, platform engineering, or AIOps architecture.
• Strong experience in enterprise-scale hybrid cloud and distributed environments.
• Proven experience leading observability transformation and monitoring rationalization initiatives.
• Experience working with executive leadership, enterprise architects, platform teams, and operations organizations.
• Strong understanding of enterprise operational workflows, incident management, and reliability engineering.

Required Technical Expertise

Observability Platforms

Strong hands-on expertise in:

Dynatrace | Azure Monitor | Azure Application Insights | Azure Log Analytics | LogicMonitor | ManageEngine

Preferred:

Splunk | ELK/OpenSearch | Prometheus/Grafana | Datadog | New Relic | BigPanda | PagerDuty

Core Skills

• Event correlation & alert engineering
• Distributed tracing & topology mapping
• AIOps & intelligent operations
• Cloud monitoring & telemetry
• Kubernetes & microservices observability
• ITIL / ITSM integration
• SRE principles & operational governance

Cloud & Platform Experience

Azure | AWS | Kubernetes | APIs & integrations | Middleware & distributed systems

Preferred Qualifications

• Experience defining enterprise observability standards and governance models.
• Experience with operational transformation initiatives involving AI/AIOps.
• Strong workshop facilitation, stakeholder management, and executive presentation skills.
• Certifications in Cloud, Observability, ITIL, SRE, or AIOps preferred.