Shipping Documentation Officer

Sales Administration

• Support the sales team with order processing, documentation, and coordination
• Prepare sales reports, forecasts, and customer data updates
• Handle customer inquiries related to orders, deliveries, and documentation
• Maintain accurate sales records, pricing details, and contracts
• Coordinate internally with finance, operations, and planning teams

Logistics & Supply Chain Support

• Coordinate shipment planning, dispatches, and delivery schedules
• Prepare and manage logistics documents (invoices, packing lists, B/L, CO, etc.)
• Liaise with freight forwarders, CHA and customs queries
• Track shipments and update customers and internal teams on shipment status
• Resolve delivery issues, delays, or discrepancies

General / Administrative

• Ensure compliance with company policies and procedures
• Support audits and internal reporting requirements
• Assist with process improvements in sales and logistics operations