Company Name : Willware Technologies

Role : Servicenow Project Manager

Experience : 8+ Years

Roles and Responsibilities

Key Responsibilities

Lead end-to-end delivery of ServiceNow implementation and enhancement projects.
Define project scope, objectives, timelines, and deliverables in collaboration with business stakeholders.
Prepare and manage project plans, schedules, RAID logs, and status reports.
Coordinate with ServiceNow Architects, Developers, Business Analysts, and Testing teams to ensure timely delivery.
Drive Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
Manage project risks, issues, dependencies, and escalations.
Ensure adherence to project governance, quality standards, and ServiceNow best practices.
Monitor project budget, resource utilization, and delivery milestones.
Facilitate requirement gathering workshops and translate business needs into technical solutions.
Manage stakeholder communications and provide regular project status updates.
Oversee UAT, production deployments, and post-implementation support activities.
Ensure proper documentation, knowledge transfer, and transition to support teams.
Drive continuous improvement initiatives and process optimization.
Manage vendor and third-party coordination, if applicable.
Ensure compliance with ITIL processes and organizational standards.

Required Skills

ServiceNow Modules

Technical Skills

Mandatory Experience

8+ years of IT experience with 4+ years managing ServiceNow projects.
Experience delivering multiple ServiceNow implementations or transformation projects.
Strong stakeholder and client management experience.
Experience managing distributed and offshore teams.
Strong understanding of ITIL processes.
Experience in project estimation, budgeting, and resource management.

Servicenow Project Manager