ServiceNow ITSM Developer

At NowVia , were expanding our ITSM practice and looking for passionate ServiceNow ITSM Developers (4+ Years Experience) across India.

If you have strong hands-on expertise in ITSM and want to work on AI-powered enterprise transformation initiatives, this is your opportunity!

Location: PAN India

Experience: 4+ Years

Notice Period: 045 Days

Role: ServiceNow Developer IT Service Management (ITSM)

• Implement and configure ServiceNow IT Service Management (ITSM) modules, including

Incident, Problem, Change, Request, Knowledge, and Service Catalog.

• Maintain and enhance existing ITSM processes to align with ITIL best practices.
• Collaborate with stakeholders to define and document requirements, translating them into

workflows and automated processes.

• Manage and optimize workflows, SLAs, and business rules to improve service delivery and

operational efficiency.

• Develop and maintain reports, dashboards, and KPIs to track ITSM performance and

service quality.

• Troubleshoot and resolve technical issues related to ITSM modules and integrations.
• Partner with ServiceNow developers, architects, and external vendors to implement

platform enhancements.

• Ensure ITSM processes comply with internal policies, IT governance, and audit

requirements.

• Support training, documentation, and adoption of ITSM best practices across business

units.

:

• 4+ years of relevant, hands-on experience working with ServiceNow ITSM modules.
• CISITSM certification is preferred.
• Strong understanding of ITIL framework and ITSM lifecycle.
• Experience with Service Catalog, SLA management, and CMDB integration with ITSM.
• Ability to analyze service performance and present insights to stakeholders.
• Excellent communication, documentation, and stakeholder management skills.

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At NowVia, we are redefining enterprise transformation through AI-powered innovation on the ServiceNow platform.

:

• Global ITSM transformation projects
• AI-driven automation
• Enterprise orchestration initiatives