ServiceNow FSM Techno Functional Consultant

Company: WillWare Technologies

Role: ServiceNow FSM Techno Functional Consultant

Experience: 9+ Years

Location: Bengaluru, Chennai, Hyderabad, Pune, Mumbai, Kolkata, Delhi NCR

Work Mode: Onsite

Job Description:

We are looking for an experienced ServiceNow FSM Techno-Functional Consultant to join our team and drive impactful field service transformations!

Roles & Responsibilities:

• Translate business requirements related to field service operations (work orders, dispatching, scheduling, asset management, mobile workforce) needs into ServiceNow FSM functional designs and configurations
• Conduct workshops, process mapping, and solution walkthroughs
• Act as a trusted advisor on ServiceNow FSM capabilities and best practices
• Collaborate with technical consultants/developers for integrations and custom development
• Create functional documentation: solution design, configuration workbooks and user guides

Skills:

• Strong hands-on experience with ServiceNow Field Service Management
• Strong knowledge on below ServiceNow FSM modules including -
• Work Orders & Tasks
• Dispatch Console
• Scheduling & Assignment
• Mobile Agent / Field Service Mobile App
• Asset, Location, and Inventory Management
• Define workflows, business rules, UI policies, and form layouts
• Configure SLAs, notifications, and reporting dashboards
• Strong understanding of FSM data model, workflows, and dispatching concepts

Experience Level:

• 9+ years of ServiceNow experience, with 3+ years in ServiceNow FSM Knowledge of Enterprise IT operations processes and procedures
• ServiceNow CIS certified with ServiceNow FSM certification
• Experience working in Agile/Scrum environments
• Preferred Prior experience in Field Service transformation projects