ServiceNow Developers

1. Module : ServiceNow ITAM Hardware Asset Management (HAM)

Experience we are looking for :

• HAM Pro Implementation: Design, configure, and implement ServiceNow HAM Pro solutions, including asset lifecycle management (procurement, deployment, maintenance, reclamation, retirement, and disposal).
• Integration: Build and manage integrations between ServiceNow HAM Pro and 3rd-party systems such as MDM/UEM (Microsoft Intune, Jamf, VMware Workspace) and procurement/inventory tools.
• Lifecycle Management: Utilize the Hardware Asset Workspace to track hardware stockrooms, consumables, and asset lifecycle policies. And have experience with hardware normalization, reconciliation, and asset request flows.

1. Module : Integrated Risk Management (IRM)

Experience we are looking for :

• ServiceNow IRM handson proficiency: data model (Authority Doc Control Test; Risk Framework Risk Assessment Indicator; Profiles), configure risk methodology and assessments, build/mapping control library, automate monitoring with Indicators/integrations, manage issues/exceptions workflows, align with CMDB/CSDM, and build rolebased dashboards.

1. Module : IT Operations Management (ITOM)

Experience we are looking for :

• ITOM domain and CMDB/CSDM mastery: CMDB design and class model, identification/reconciliation, normalization and data quality, discovery coverage strategy, dependency and service mapping (topology of apps/services), and service health modeling.
• Hands-on implementation and operations: MID Server deployment/hardening and credential management; Discovery (patterns, probes/sensors) and Service Mapping (pattern/traffic/tag-based); Event Management/AIOps (event rules, alert correlation, service health KPIs, Metric Intelligence/Log Analytics); cloud/Kubernetes discovery and integrations (AWS/Azure/GCP); automation with Orchestration/IntegrationHub for remediation; dashboards and operational reporting.