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ServiceNow developer

IBM

5 - 10 years

Mangalore

Posted: 02/07/2026

Job Description

Introduction

IBM CIO Technology Platform Transformation

The IBM CIO Technology Platform Transformation team plays a crucial role in modernizing and optimizing IBM's technology infrastructure and platforms. The team aims to power AI-enabled experiences through AI-first technology platforms that enable and streamline existing processes, enhance security, and improve user experience by leveraging cutting-edge technologies such as artificial intelligence, machine learning, and cloud computing.

Some of the key responsibilities of this group include:
1.      Driving the adoption of emerging technologies to optimize and automate various business functions, keeping an AI-first approach with a digital experience.
2.      Enable best in class IT with enhanced cybersecurity measures to protect sensitive information and maintain regulatory compliance.
3.      Modernizing legacy systems and integrating disparate applications to improve interoperability and reduce technical debt.
4.      Collaborating with other departments and teams to align technology efforts with broader corporate objectives.
5.      Providing guidance and expertise on technology trends, best practices, and standards.

This team comprises professionals with diverse backgrounds in software engineering, data science, network architecture, and security. By fostering a culture of innovation and continuous improvement, the team strives to achieve its mission of making IBM the most productive company in the world

Your role and responsibilities


* ServiceNow Development and JavaScript knowledge: Design, develop, and maintain scalable ServiceNow solutions supporting Global Procurement workflows, catalog items, and integrations using platform best practices.
* Workflow Automation: Enhance and automate procurement lifecycle processes including request intake, approvals, routing, and sourcing workflows to improve efficiency and reduce manual effort.
* Platform Modernisation: Refactor legacy customisations into upgrade-safe, scalable configurations using modern ServiceNow capabilities (e.g., Flow Designer), reducing technical debt.
* HAM / SAM Expertise: Support and enhance integrations and workflows related to Hardware Asset Management (HAM) and Software Asset Management (SAM), ensuring accurate asset lifecycle tracking, license compliance, and alignment with procurement processes.
* Platform Stability & Support: Ensure production stability by troubleshooting issues, resolving defects, supporting incident response, and performing root cause analysis.
* Release, Governance & Collaboration: Support release cycles and upgrade validations, maintain compliance with enterprise standards, expand test coverage, and collaborate with procurement stakeholders and CIO platform teams to deliver sustainable solutions

 

 

Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise

*

 Hands-on ServiceNow development experience
 *

 Deep understanding of ServiceNow platform architecture and best practices
 *

 Experience with Procurement workflows and lifecycle automation
 *

 Strong solution design capability with focus on scalable, upgrade-safe implementations
 *

 Proficiency in Flow Designer, Business Rules, Script Includes, and workflow automation
 *

 Experience with Hardware Asset Management (HAM) and Software Asset Management (SAM) modules and their alignment with procurement processes
 *

 Strong understanding of regression testing, upgrade validation, and defect prevention
 *

 Experience with ServiceNow Automated Test Framework (ATF) and improving automated test coverage
 *

 Ability to write structured functional and integration test cases
 *

 Strong performance optimisation and troubleshooting skills
 *

 Experience working in Agile/Scrum delivery models

 *

 Strong communication skills, stakeholder collaboration

Preferred technical and professional experience

JavaScript development experience within the ServiceNow platform
*
Experience integrating ServiceNow with enterprise systems via APIs and integrations
*
Familiarity with AI-assisted development tools and automation capabilities within modern development environments
*
Experience working on platform modernisation or legacy workflow migrations
*
*
Knowledge of release automation for ServiceNow
*
Experience contributing to platform governance, architecture reviews, and best practice frameworks

Years of Experience:
7 - 12

ABOUT BUSINESS UNIT

The IBM Finance organization is responsible for driving enterprise performance and transformation.  We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

 

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

 

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

 

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. 

 

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

About Company

IBM (International Business Machines Corporation) is a leading global technology and consulting company, headquartered in Armonk, New York. With over a century of innovation, IBM provides a wide range of technology solutions and professional services. The company specializes in cloud computing, artificial intelligence (AI), data analytics, quantum computing, and cybersecurity, helping organizations digitally transform their operations. IBM’s flagship AI platform, Watson, and its hybrid cloud capabilities are widely used across industries such as healthcare, finance, government, and manufacturing. IBM is known for its strong commitment to research and development, and it consistently ranks among the top organizations for U.S. patents.

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