ServiceNow Customer Service Management Developer

Role: ServiceNow CSM (FSO) Developer

Company Name : WillWare Technologies

Work Model : Fulltime / Contract

Work Location : Bangalore/Noida/Pune/Hyderabad

Work time :Shift timings 1PM- 10 PM IST /2PM to 11PM IST

Experience : 5 to 7 Years

About the Role

We are looking for a skilled and motivated ServiceNow developer to join our growing team. In this role, you will play a key part in supporting and enhancing our Financial Services Operations (FSO) platform, ensuring high performance, stability, and scalability. Youll collaborate with cross-functional teams to design, develop, and deliver innovative ServiceNow solutions that drive business transformation.

Key Responsibilities

• Support, maintain, and extend existing FSO platform functionality within ServiceNow.
• Design, configure, and implement new features and enhancements aligned with
• business requirements.
• Collaborate with scoped app teams to manage integrations, plug-ins, and third-party
• solutions.
• Contribute to ServiceNow software release cycles by delivering configuration tasks
• and features
• Troubleshoot, resolve, and document incident tickets related to the ServiceNow
• platform and hosted applications.
• Ensure adherence to ServiceNow best practices, coding standards, and platform
• governance.
• Participate in Agile development processes, including sprint planning, reviews, and
• retrospectives.

Required Qualifications

• Minimum 3 years of experience in ServiceNow implementations and development.
• Certified ServiceNow System Administrator (CSA) and must be able to verify.
• Certified ServiceNow Application Developer (CAD) and must be able to verify.
• Strong understanding of ServiceNow data structures, scripting (JavaScript, Glide), and UI policies.

Preferred Qualifications

• 4+ years of in-depth experience in ServiceNow implementations, ideally within the
• financial services domain.
• Certified ServiceNow Implementer in Customer Service Management (CSM) and/or
• Financial Services Operations (FSO).
• Experience with ServiceNow integrations, including REST/SOAP APIs and third-party
• systems.
• Knowledge of Agile/Scrum methodologies and DevOps practices.
• Excellent communication, problem-solving, and analytical skills.