ServiceNow CSM

Greetings from TCS!!!

Come and join us for an exciting career with TCS!!!

We are arranging an in-person (Face 2 Face) Walk-in Drive at below mentioned details, please proceed with this job posting only if you can attend the Walk-in Drive.

Location: -Tata Consultancy Services TCS Brigade Bhuwalka, No. 40, ITPL Main Road, Pattandur Agrahara, Whitefield, Bengaluru, Karnataka 560066, India

Required Technical Skill Set - ServiceNow CSM

Date: - 23-MAY-2026

Time: - 9:00 AM 2 :00 PM

Experience Range : 4-15 Years

Job Summary

We are seeking an experienced ServiceNow CSM Developer responsible for designing, developing, and supporting ServiceNow Customer Service Management solutions. The ideal candidate should have strong technical expertise in ServiceNow, hands-on experience in CSM modules, and the ability to work collaboratively with cross-functional teams.

Key Responsibilities

• Support Customer Service organizations (3+ years experience preferred)
• Develop UI forms, fields, notifications, and workflows
• Maintain JavaScript server/client-side code
• Create and manage reports, gauges, and homepages
• Manage Service Level Agreement (SLA) data and workflows
• Create new service catalog requests and items with variables
• Build, monitor, modify, and publish workflows with approvals
• Search, populate, and customize CSM knowledge bases
• Create and manage access control rules
• Work with ServiceNow applications and understand inter-relationships
• Implement and configure ServiceNow processes and modules
• Work with service management and related tools
• Understand web applications, networks, protocols, and email systems (SMTP, POP3)
• Integrate ServiceNow with CRM and ERP systems
• Execute Web Services integrations

Required Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow CSM Fundamentals Certification

Behavioral Competencies

• Strong verbal and written communication skills (technical and non-technical audiences)
• Excellent interpersonal skills with a collaborative mindset
• Active participation in planning, pre-iteration, and retrospective meetings

Good-to-Have Certifications

• ITIL V3/V4 Foundation Certification
• ServiceNow Certified Implementation Specialist CSM
• ServiceNow Certified Application Developer (CAD)