Servicenow Admin

Company Name : Willware Technologies

Role : Servicenow Admin

Experience : 10 + Years

Location : Chennai/Hyderabad

Roles and Responsibilities

• Strong hands-on experience in: ServiceNow Administration (ITSM,ITOM, CMDB)
• Expertise in : User administration, access control (ACLs), Workflow /
• Flow Designer, Data management and configuration
• Proficiency in : JavaScript (basic scripting for admin support), Business
• Rules, Client Scripts, UI Policies
• Experience supporting: API-based integrations, MID Server setup and

connectivity

• Experience with : ITAM / HRSD / SecOps modules, Discovery / Service Mapping
• Exposure to Telecom / multi-instance environments
• Certifications: CSA, CIS
• Perform day-to-day administration activities including user, group,roles, and access management
• Manage platform configurations, plugins, instances, and environment health
• Plan and support ServiceNow upgrades, patching, and releases
• Manage update sets, release cycles, and environment promotions
• Support configuration of : Incident, Change, Problem, Request