Service Now Developer

ServiceNow ITSM- NowAssist Senior Developer

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The developer is hands-on and owns all configuration, testing, and deployment work across the full project lifecycle using NowAssist in ServiceNow.

Environment Setup & Configuration

Servicenow NowAssist plugin activation and baseline configuration in dev/test/prod instances

AI Search configuration and index tuning for ITSM data sources

ServiceNow NowAssist panel setup in Agent Workspace and ITSM workspace

Role and access control configuration for NowAssist features

LLM model connection setup and validation (API keys, model version, org-level settings)

Per Use Case Deliverables (repeated for each of the 6 use cases)

Use case configuration build in dev instance per architect design specs

Prompt tuning and skill configuration documentation

Functional test results and defect log

UAT support including scenario execution and feedback remediation

Prod deployment package and release notes

Post-go-live hypercare monitoring report (2-week window per use case)

Testing & Quality

Master test plan covering all 6 use cases

Regression test scripts to validate each rollout doesnt break prior use cases

AI output quality log tracking accuracy, relevance, and user feedback scores

Performance test results for AI response time under agent load

Reporting & Documentation

Configuration runbook per use case (supports knowledge transfer to internal team)

Admin guide for ongoing NowAssist management post-project

Adoption and usage dashboard in ServiceNow (leveraging PA or reporting module)

Final technical handoff package including all configs, docs, and known limitations

Requirements & Skills

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Graduation/Post-Graduation in Computer Science, Engineering, or a related field.

8 to 10 years of experience in ServiceNow development and minimum 2 years of experience specific to ServiceNow Now Assist module.

Extensive Knowledge IT Service Management (ITSM), CMDB and service catalog.

Experience in API integrations with other systems

Certification

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ServiceNow Certified System Admin and Implementation Specialist in ITSM

ServiceNow CAD and Discovery certifications preferred.