Service Delivery Manager Trainee – Networking / NOC / SOC

Service Delivery Manager Trainee Networking / NOC / SOC

Work Mode: Work From Office

Job Location: Mysore, Karnataka.

Salary Range: 4 - 5 LPA

Experience: 1-2 years

Timings: US Night Shift - 04:30 PM to 02:30 AM IST.

Experience: 12 years in Network Operations Centre (NOC), Security Operations Centre (SOC), or IT Infrastructure Support

Key Responsibilities

• Support daily NOC/SOC operations and monitor network, security, and infrastructure alerts.
• Track incidents, service requests, and event escalations to ensure resolution within SLA timelines.
• Coordinate with internal technical teams, vendors, and support groups for issue resolution and escalation management.
• Assist in monitoring network performance, system availability, security events, and operational dashboards.
• Support preparation of daily, weekly, and monthly service delivery reports and maintain operational documentation.
• Communicate with internal stakeholders or clients regarding incident status, service impact, and resolution updates.
• Follow ITIL-based incident, problem, change, and escalation management processes.
• Assist in identifying recurring issues, service risks, and improvement opportunities in network and security operations.

Required Skills

• Basic knowledge of NOC/SOC operations, monitoring processes, and ticketing tools such as ServiceNow, Jira, Remedy, or similar platforms.
• Understanding of incident management, event monitoring, escalation handling, and SLA tracking.
• Basic knowledge of networking concepts such as TCP/IP, DNS, DHCP, routing, switching, VPN, and firewall fundamentals.
• Familiarity with network monitoring or security monitoring tools is preferred.
• Good communication, coordination, and stakeholder management skills.
• Ability to work in a 24x7 support environment and collaborate with cross-functional technical teams.