Service Delivery Lead - (Azure Databricks + Python)

We are seeking a seasoned Support Lead with 1015 years of overall experience in ETL processes, Azure Databricks, and Python, including at least 5+ years in a lead role. The candidate will oversee production support, troubleshoot issues, and ensure smooth data operations while guiding and mentoring the support team.

Key Responsibilities

• Lead the ETL/Data Engineering support team and manage day-to-day operations.
• Monitor, troubleshoot, and optimize ETL workflows and Databricks jobs.
• Perform root cause analysis for recurring issues and implement permanent fixes.
• Collaborate with data engineers, developers, and business stakeholders to ensure data accuracy and availability.
• Drive incident, problem, and change management processes in alignment with ITIL standards.
• Ensure SLA compliance and provide regular status updates to stakeholders.
• Automate monitoring and alerting for ETL jobs and Databricks pipelines.
• Document support procedures, knowledge base articles, and best practices.
• Mentor junior team members and foster a culture of continuous improvement