Senior Technical Writer

The ideal candidate will be responsible for creating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. This candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner. This individual will also meet with customer representatives frequently in order to understand required content.

What You Will Do

• Write technical documentation, including overviews, how-to guides, user guides, API documentation, release notes, technical support guides, product user guides, firmware/software guides, white papers, operational procedures, manuals, easy-to-understand user interface text, online help guides, video tutorials, and developer guides
• Organize existing documents, identify documentation gaps, and drive new projects while keeping a focus on customer needs
• Define documentation requirements and work with engineers to create and update internal and external documentation
• Manage multiple competing priorities in a fast-paced, constantly changing environment
• Edit, clarify, and enhance documents written by engineers
• Support agile delivery of high-quality documentation and content in sync with monthly product releases
• Collaborating with different stakeholders to constantly improve the quality of your deliverables

What We Are Looking For

• Bachelor's degree or equivalent with practical experience from product based company
• 5+ years of experience as a technical writer, editor, with a focus on software or workflow applications
• Experience with cybersecurity products is a plus
• Outstanding skills in writing about complex technical and business subjects to a variety of audiences
• Experience researching and writing effective documents for developers and architects
• Ability to conceptualize, and execute projects with a strong bias for action and the ability to prioritize/meet deadlines
• Experience writing and reviewing content in US English
• Excellent oral, written, analytical, and organizational skills
• Detail-oriented, with the ability to think and write in context with the target reader or product user in mind
• Ability to be self-directed and work independently, yet equally comfortable contributing in a global team environment
• Strong technical writing knowledge and information mapping skills
• Experience working in an Agile content development environment
• Experience in writing online help and knowledge-based articles
• Experience with web-based and mobile products
• Experience in content review and localization
• Experience with a markup language such as HTML or XML
• Experience developing video tutorials and gifs
• Candidates must have thorough knowledge and experience in industry-standard authoring tools including Confluence
• Candidates must also have the flexibility to quickly learn new/better tools that the team employs in the future