Senior Technical Specialist for Customer Experience practice

Were hiring at Simcomm and if contact centre technology is your craft, read on.

Our Customer Experience practice designs and delivers cloud contact-centre solutions for enterprise customers. We work across the full stack flow design, routing optimisation, API integrations, agent-desktop configuration, and end-to-end deployment through stabilisation.

Were looking for 2 Senior Technical Specialists whove been in the trenches building and operating enterprise CX systems not just configuring them, but owning them.

What were looking for:

56 years of hands-on contact centre technology experience

Deep expertise in one or more of: Webex Contact Center / Calling (Cisco), Genesys Cloud, or NICE CXone

Proven track record on enterprise-scale CX programmes

Someone who takes ownership from design to go-live

Role Details:

Mumbai | Bangalore | Hyderabad

Full-time, Permanent

Any Graduate

If you want to work on substantial customer programmes with a delivery team that takes quality seriously the full JD is in the comments.

Or DM me directly and lets talk.

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