Senior Technical Lead

Role Summary

We are looking for a handson Lead ServiceNow Developer to build and enhance capabilities on the Customer Success Platform (CSP). This role focuses on developing scalable, configurable solutions that support customer lifecycle management, success insights, and crosssystem integrations. You will independently own features and collaborate closely with product managers, architects, and customerfacing teams.

Role Expectation:

• Design, develop, and maintain custom CSP applications and workflows on the ServiceNow platform
• Build reusable components using UIB(Seismic)/Lit for customer success use cases
• Implement clientside and serverside logic using JavaScript, Glide APIs, Script Includes
• Develop and enhance customer lifecycle workflows (onboarding, adoption, renewal, success planning)
• Integrate CSP with external systems using REST APIs, web services, and eventbased patterns
• Work with product managers to translate CSP requirements into scalable technical solutions
• Participate in Agile/Scrum delivery, code reviews, and release activities
• Troubleshoot production issues and continuously improve performance and reliability
• Partner with architects and senior engineers on design and platform best practices

Qualifications

• 89 years of handson development experience, with strong ServiceNow platform expertise
• Proficiency in JavaScript, ServiceNow scripting, and core platform APIs
• Experience building solutions using Litjs/UI Builder/React/Angular
• Strong understanding of data models, workflows, ACLs, and security
• Experience with REST integrations and multisystem data flows
• Familiarity with customerfacing platforms or customer success / CRMstyle domains
• Understanding of modern UI frameworks (Angular / React is a plus)
• Ability to independently own and deliver features endtoend
• Strong problemsolving and communication skills