Senior System Administrator

Job Title : Senior System Administrator

Required Experience (Years) : 6 to 8

Shift Timings : 10 AM - 7 PM IST

Workplace Type : Work from Office

Job Summary

We are looking for an L2 Helpdesk Support Engineer / Senior System Administrator to handle L1/L2 tickets, ensuring efficient incident management and user support.

The role involves managing Microsoft 365 services, including user accounts, licenses, and core applications.

Candidates will support Azure operations, Entra ID, Intune, and endpoint security tools.

The position also requires handling onboarding/offboarding, basic networking, and overall IT infrastructure support while meeting SLA standards.

Key Skills: Microsoft 365 Administration, Windows & macOS Operating Systems, Azure & Entra ID (Azure AD) basics, Troubleshooting & Incident Management, Networking Fundamentals, Active Directory, Endpoint & Security Tools.

Note:- This will be a 5.5-day working role (MonFri: full day; Saturday: half day; Sunday: weekly off).

Key Responsibilities

End-User & Helpdesk Support

Respond to and resolve L1/L2 technical support tickets, emails, and calls.

Log, categorize, track, and escalate incidents or service requests to L3 teams as required.

Ensure clear communication and regular follow-ups with users until issue resolution.

Document issues, root causes, and resolutions in the ticketing system.

Maintain hardware and software inventories.

Microsoft 365 Administration

Manage users, licenses, mailboxes, and distribution groups.

Administer and troubleshoot Exchange Online, Microsoft Teams, OneDrive, and SharePoint.

Support MFA issues, Conditional Access policies, and basic compliance configurations.

Handle password resets, email configuration issues, and end-user access problems.

Azure & Cloud Operations (Foundational Level)

Assist with Azure Virtual Desktop (AVD) operations:

o Creation and management of AVD resources

o Host pool and session host VM support

Create, start/stop, and manage Azure Virtual Machines:

o VM provisioning, disk attachment, IP assignment

o Resource tagging and basic cost governance practices

Support basic Azure networking activities:

o IP configuration, NSG understanding

o Troubleshooting connectivity issues

Assist in implementing and supporting Azure Site-to-Site VPN setups (monitoring & basic troubleshooting).

Identity, Security & Device Management

Manage and support Microsoft Entra ID (Azure AD) users and groups.

Configure and troubleshoot MFA and identity access issues.

Support Microsoft Defender for Endpoint (basic onboarding, alert identification, escalation).

Assist with Microsoft Intune:

o Device enrollment (Windows/macOS/mobile)

o Basic compliance policies and configuration profiles

o Application deployment and troubleshooting

Networking & Infrastructure Support

Assist with IP configuration, DNS/DHCP troubleshooting, and Wi-Fi connectivity issues.

Perform basic VPN configuration and troubleshooting for end users.

Onboarding & Offboarding

Support employee onboarding and offboarding:

o Account creation/deactivation

o Laptop and device setup

o Access provisioning and license assignment

If interested, please share your resume on shiva.gaurav@programmers.ai