Senior Support Engineer

About Clari5:

Clari5 is a technology company that specializes in providing real-time intelligence and analytics

solutions primarily for the banking and financial services sector. They use AI & ML to help

organizations detect and prevent fraud, enhance customer engagement, and improve

operational efficiency.

Key features and functionalities of Clari5's offerings include:

Fraud Detection and Prevention: Clari5's solutions use advanced algorithms to analyze

transactions and user behavior in real time, identifying suspicious activities that may indicate

fraudulent behavior.

Customer Engagement: The platform helps banks and financial institutions understand

customer behavior and preferences, enabling personalized product offerings and improving

overall customer experience.

Risk Management: Clari5 aids organizations in assessing and managing various risks,

including credit and operational risks, by providing insights based on historical data and trends.

Operational Efficiency: By automating repetitive tasks and streamlining processes, Clari5

helps organizations reduce costs and enhance productivity.

Real-time Analytics: Clari5 provides real-time insights and analytics, allowing banks and

financial institutions to make data-driven decisions promptly.

Overall, Clari5 aims to empower businesses in the financial sector by providing them with the

analytical tools and intelligence needed to thrive in a competitive and rapidly changing

Environment.

Role : Support Engineer L2

Exp: 4- 7 yrs

Intermediate level, handles complex cases independently and mentors junior team Members.

Role & responsibilities:

• Diagnose and resolve medium-complexity technical issues with minimal supervision.
• Conduct in-depth troubleshooting, including server logs, database queries, and
• application configurations.
• Take ownership of incidents, ensuring proactive follow-up and resolution.
• Actively prevent recurrence by contributing to preventive fixes.
• Create detailed Knowledge Base (KB) articles, how-to guides, and process documentation.
• Support the L1 team with mentoring and escalation assistance.
• Coordinate effective client communication during downtime or planned maintenance.

Technical Skills:

• Strong knowledge of Linux/UNIX system administration, including service management.
• Good working experience with web servers/application servers (Apache, Tomcat, JBoss).
• Ability to write and execute structured SQL queries for troubleshooting.
• Strong scripting ability (e.g., Shell, Python).
• Experience using and configuring ticketing tools.

Soft Skills:

• Excellent communication, customer handling, and analytical thinking.
• Ability to collaborate with cross-functional teams effectively.
• Some exposure to client-side implementation or onsite experience.
• Understanding of financial services or banking applications.
• Education Bachelors Degree in Computer Science, Information Technology or equivalent.

Additional Traits:

• Strong customer orientation and problem-solving mindset.
• High level of urgency and accountability.
• Excellent written and verbal communication.
• Ability to work in rotational shifts and handle on-call support.
• Willingness to travel when required.
• Fast learner with adaptability to new technologies.