Senior Programme Manager - Facility

Department Facility

Designation Senior Programme Manager

Location Bengaluru

Reporting To Senior Vice President

The PMO Facility Operations will act as the central governance, analytics, and strategic support function for Simpliworks Pan-India managed office portfolio. This is a high-visibility Individual Contributor (IC) role designed for a seasoned facilities operations professional with strong expertise in governance, reporting, operational analytics, and cost optimization. The role requires someone who can convert operational data into actionable business insights, drive portfolio-wide governance initiatives, and support leadership through data-driven reporting and strategic recommendations. The ideal candidate should combine strong ground-level operational understanding with excellent analytical, presentation, and stakeholder management capabilities.

Role & Responsibilities

Data Analytics & Executive Reporting

• Consolidate, cleanse, and analyse operational data from site checklists, inspection reports, vendor trackers, and daily log sheets across multiple locations.
• Develop insightful MIS dashboards, management presentations, and Monthly Management Review (MMR) decks for leadership teams.
• Leverage advanced Excel, PowerPoint, BI tools, and AI-enabled solutions to automate reporting and improve data visualization.
• Identify operational trends, risks, inefficiencies, and improvement opportunities through data analysis.

Financial Governance & Cost Optimization

• Conduct cost-benefit analysis (CBA) across operational setups, utilities, manpower deployment, and facility services to identify optimization opportunities.
• Review Annual Maintenance Contracts (AMCs), Scope of Work (SOW), BOQs, and vendor agreements to ensure commercial and operational effectiveness.
• Recommend cost rationalization and vendor consolidation strategies while maintaining service quality standards.
• Analyse SLA performance metrics and support vendor governance reviews across the portfolio.
• Ensure accuracy and completeness of BOQs and SOWs prior to RFP release to support efficient project execution and delivery.

Operational Governance & Compliance

• Develop, standardize, and periodically update SOPs for facility operations across managed office locations.
• Track operational readiness and transition of new sites into steady-state operations while ensuring adherence to timelines and governance checklists.
• Monitor compliance with central governance standards, ESG initiatives, safety protocols, and operational policies across regional teams.

Centre of Excellence (COE) & Strategic Initiatives

• Drive ESG and sustainability initiatives across the portfolio, including program development and implementation tracking.
• Lead energy conservation and operational efficiency initiatives.
• Identify and implement digitization and automation opportunities within facility operations.
• Evaluate and introduce new tools, systems, and technologies to enhance operational efficiency and reporting capabilities.

Skillset required

• Experience in Facilities Operations, along with PMO, Governance, Business Analytics, or Strategic Operations roles within the Managed Office, Coworking, Commercial Real Estate, or Facility Management industry.
• Strong understanding of end-to-end facility operations and workplace management.
• Excellent analytical skills with advanced proficiency in MS Excel, PowerPoint, reporting dashboards, and data visualization tools.
• Hands-on experience with AI tools and automation platforms for reporting and operational analysis.
• Strong stakeholder management and communication skills with the ability to influence cross-functional and regional teams without direct reporting authority.
• Ability to translate operational complexities into structured, data-driven executive insights and presentations.
• High ownership mindset with strong attention to detail and problem-solving capabilities.
• Experience in ESG reporting and sustainability programs.
• Strong commercial understanding of vendor management and facility cost structures.

Experience (Years) required

10+ years of experience

Qualification

Graduation