Senior Manager Program Management

Operations Strategy Department

No lengthy intro here, lets get straight to the details, Zepto speed.

Responsibilities, aka, what wed like you to deliver :

Own and drive high-impact strategic programs across operations, ensuring alignment with business goals and timelines.

Lead end-to-end program management from problem definition to execution, tracking milestones, risks, and outcomes.

Work closely with cross-functional teams (city ops, supply chain, product, analytics) to drive execution excellence.

Build and track key metrics (SLA, TAT, cost, productivity, utilization) and ensure consistent performance improvements.

Design and implement scalable processes, SOPs, and governance frameworks across operations.

Identify operational inefficiencies, conduct root-cause analysis, and drive data-backed solutions.

Create and manage dashboards using SQL / Excel / BI tools to provide actionable insights to leadership.

Drive automation and tech-enabled solutions to improve efficiency and reduce manual efforts.

Act as a central point of coordination for multiple programs, ensuring stakeholder alignment and timely decision-making.

Mentor and guide junior program managers / analysts, driving team productivity and ownership.

Are you who we're searching for :

Qualification: Graduate / Postgraduate (Engineering, Operations, or Management preferred)

Experience: 58 years in Program Management, Operations Strategy, Consulting, or Supply Chain roles

Strong analytical skills with hands-on experience in SQL, Advanced Excel, and data-driven decision making

Proven track record of managing large-scale, cross-functional programs

Strong stakeholder management and communication skills

Experience in e-commerce / quick commerce / logistics / startup ecosystem preferred

Ability to thrive in a fast-paced, high-ownership environment

Familiarity with BI tools (Tableau, Power BI) and automation tools is a plus

Senior Program Manager