Senior Program Manager

The Senior Programme Manager (Client Success) is a senior, clientfacing role responsible for overseeing complex, multistream technology programmes for clients across markets. The role ensures that technology implementation, adoption, and success activitiesincluding platform rollouts, integrations, training, testing, and adoption support to Product Success Directors (PSDs)are delivered predictably, transparently, and in line with client expectations.

Operating across multiple client programmes concurrently, the Senior Programme Manager provides programmelevel governance, structure, and oversight, supporting Product Success Directors through progress tracking, structured stakeholder communication, RAID management, and executiveready reporting. The role is accountable for defining and maintaining programme reporting frameworks and for analysing programme data to generate meaningful insight for both internal leadership and client stakeholders.

Working closely with workstream and crossworkstream leads, including Product Managers, Engineering Leads, Transition, Operations, and Technology Implementation Project Managers, the Senior Programme Manager translates business needs into clear programme plans, milestones, and deliverables. By connecting people, processes, and platforms, the role enables effective coordination across multi-stream programmes and contributes to delivering high-quality, confidence-building outcomes for clients.