Senior Manager

JOB PROFILE Department

Human Resources

Function

Human Resources Position

Manager / Senior Manager Band

M / M1 Location

Mumbai, Ahmedabad , Jaipur, Indore Reporting To

Zonal Head Our Vision

To be the most admired insurance company that enables the continued progress of customers by being responsive to their needs. HDFC ERGO as an Employer

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We believe in Sensitivity

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We drive Excellence

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We uphold Ethics

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We bring Dynamism About HDFC ERGO General Insurance Co. Ltd.

HDFC ERGO General Insurance Company Limited was promoted by erstwhile Housing Development Finance Corporation Ltd. (HDFC), India’s premier Housing Finance Institution and ERGO International AG, the primary insurance entity of Munich Re Group. Consequent to the implementation of the Scheme of Amalgamation of HDFC with and into HDFC Bank Limited, one of India’s leading private sector bank (Bank), the Company has become a subsidiary of the Bank. The Company offers complete range of general insurance products ranging from motor, health, travel, home and personal accident in the retail space and products like property, marine and liability insurance in the corporate space. With a network of branches spread across wide distribution network and a 24x7 support team, the Company has been offering seamless customer service and innovative products to its customers Key Roles & Responsibilities

• Develop and conduct sales, product, soft skill and process trainings modules for employees and

channel partners in English, Hindi and vernacular language

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Design and conduct employee training sessions aligned to vintage, productivity levels, zonal needs,and monthly learning themes based on capability needs, topics, and productivity insights in consultation with business teams and academy team

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Prepare agent training calendars customized by cohort and training priorities.

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Maintain and update training trackers, daily dashboards, and online attendance records.

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Plan, review, and refine monthly training schedules through a structured review cadence.

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Travel to branches to deliver in-person training for agents and employees as per the monthly plan.

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Customize training content based on feedback, field requirements, and business goals.

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Engage with business stakeholders to identify capability gaps and recommend suitable training interventions.

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Monitor training effectiveness through feedback, assessments, and performance indicators.

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Ensure training processes, documentation, and content updates adhere to internal compliance standards.. Key Requirements – Education & Certification

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Graduate with Computer Skills Key Requirements – Experience & Skills

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Good Communication

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Go Getter

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Team Player with Cross Functional Environment Remarks The details of this position are confidential. The decision to change/modify the specifications is at management’s discretion.