Senior IT Support Engineer – Audit & Compliance

We are seeking an on-site experienced L2 Support Engineer to provide advanced technical support for our Clients IT infrastructure in the pharmaceutical industry.

Core IT Support

• Provide second-level technical support for users; troubleshoot hardware and software issues
• Manage Active Directory (user lifecycle, GPO, security groups, access control)
• Implement and monitor network security and switching
• Deploy and manage MDM solutions for corporate and BYOD devices
• Configure and maintain Windows Server environments (patching, security optimization)
• Execute backup and disaster recovery operations & storage systems; monitor performance and capacity
• Administer Microsoft 365 (mailbox, user accounts, email configuration)
• Lead IT projects end-to-end; manage timelines and resources

User Access Management (UAM) Responsibilities

• Manage the complete UAM lifecycle (creation, modification, review, suspension, deactivation) in compliance with SOPs, policies, and regulatory requirements.
• Perform periodic user access reviews, privilege verification, and maintain documentation to ensure least privilege and segregation of duties.
• Coordinate user access approvals and deactivation with system owners, process owners, and department heads.
• Monitor privileged and administrative accounts and support audits, incident investigations, CAPAs, and change control activities.
• Collaborate with OEMs, vendors, and system administrators on access configuration, troubleshooting, and enhancements.
• Ensure timely account deactivation for resigned, transferred, or terminated employees.
• Support regulatory compliance (GAMP, 21 CFR Part 11, Annex 11, cybersecurity) and contribute to SOP development and training materials.

IT Auditing & Compliance

Support internal/external IT audits, compliance reviews, and regulatory inspections

Maintain audit trails and logs for critical systems (servers, databases, firewalls, backups)

Conduct IT infrastructure audits (hardware inventory, license compliance, maintenance records)

Support pharmaceutical equipment audits (lab instruments, manufacturing equipment)

Document remediation of audit findings and non-conformances

Participate in regulatory inspection readiness and corrective action tracking

Maintain IT documentation (specifications, configurations, change logs, patch histories)

Organize audit-ready evidence files (validation reports, IQ/OQ/PQ, change control documentation)

Ensure proper retention and archival of audit evidence per regulatory requirements

Support audit readiness reports and mock audit exercises

Execute IT changes through formal Change Control procedures with impact assessment

Implement controls to prevent unauthorized access, modification, or deletion of data

Maintain audit logs and change documentation for all configuration modifications

Support data integrity investigations and root cause analysis.

REQUIRED EXPERIENCE & EDUCATION

4-6 years in IT infrastructure support

2+ years in a Level 2 or advanced technical support role

Bachelor's degree in Computer Science, IT, or equivalent professional experience

Technical certification as per key responsibilities is mandatory.

KEY ATTRIBUTES

Strong problem-solving and troubleshooting skills

Strong troubleshooting and root cause analysis skills

Excellent communication with technical and non-technical users

Ability to manage multiple priorities simultaneously

Proactive and detail-oriented

Collaborative team player & Vendor management.