Senior Instructor

Job Title: Sr. Technical Trainer Engineering & AI Platforms

Location: Bangalore, India (Onsite)

Department: Learning & Development

Reports To: VP, Digital Learning / Technical Instruction Manager

Role Summary

We are seeking a highly experienced Senior Technical Trainer to deliver and evolve high-impact training programs focused on agentic AI platforms and modern product ecosystems.

This role requires 15+ years of experience in live instructional training, with a strong background in platform and product-based training environments. The ideal candidate will bring expertise and demonstrate the ability to translate platform capabilities, user workflows, and real-world use cases into scalable, adoption-focused learning experiences.

This individual will work closely with delivery teams, client engineers, and product stakeholders to understand platform adoption challenges and continuously enhance training programs to improve user readiness and effectiveness.

A strong understanding of AI concepts and their application within modern platforms is essential, along with the ability to leverage AI to innovate and scale training development and delivery.

Key Responsibilities

Facilitation & Instruction

• Deliver instructor-led technical training sessions (in-person and virtual)
• Facilitate learning across multi-generational, culturally diverse teams
• Conduct training needs analysis to align learning objectives with role expectations
• Run pre- and post-training assessments to measure comprehension and retention
• Adapt delivery approaches based on audience needs, roles, and technical proficiency
• Lead training focused on agentic platform functionality, workflows, and advanced capabilities

Platform Training & Adoption

• Train users on agentic platform capabilities, workflows, and best practices
• Partner with delivery teams and client engineers to:
• understand real-world platform usage
• identify adoption challenges
• gather feedback on user experience
• Continuously refine and enhance training programs based on:
• adoption insights
• user challenges
• platform evolution
• Ensure training drives practical application and sustained platform adoption, not just awareness

Content & Curriculum Development

• Design and develop training content across multiple formats, including:
• instructor-led materials
• eLearning modules
• microlearning assets
• use case walkthroughs
• Translate complex technical and AI-driven workflows into clear, structured learning experiences
• Collaborate with SMEs and product teams to update and localize content

Product & Stakeholder Collaboration

• Work with product organizations and stakeholders to build and evolve training programs
• Collaborate with cross-functional teams including:
• product/platform teams
• engineering
• delivery
• business stakeholders
• Coordinate with partners and external contributors to deliver components of training programs

Coaching & Continuous Learning Support

• Facilitate:
• knowledge transfer sessions
• one-on-one coaching
• post-training support sessions
• Provide ongoing guidance to learners to ensure successful application of training
• Support continuous learning ecosystems and reinforcement models

Qualifications

• Bachelors degree in Computer Science, Information Technology, or related field
• 15+ years of experience delivering technical training or instructional content
• Proven experience working with product companies
• Proven experience in:
• Instructor-led training delivery (virtual + onsite)
• Instructional design, course creation, and eLearning development (Articulate, Rise, Storyline, etc.)
• Platform or Product Training
• Hands-on knowledge of:
• Programming (e.g., Python, Java, or related)
• AI and Cloud (e.g., AWS, Azure, GCP)
• Developer or IT workflows and tools (e.g., GitHub, JIRA, DevOps)
• Certifications preferred: AWS, AI, Azure, Google Cloud, Microsoft Certified Trainer, or equivalent

Tools and Technologies (Desired from the selections below)

Experience with a combination of the following platforms and tools is highly desired:

• Facilitation & Engagement: Zoom, Microsoft Teams, Kahoot
• eLearning Authoring: Articulate 360 (Storyline, Rise)
• Video & Media Creation: Camtasia, Loom, Descript, OBS Studio, Veed.io, Canva, PowerPoint
• AI-Driven Video & Audio: Synthesia, HeyGen, Pictory, ElevenLabs, Play.ht
• Knowledge Management & Collaboration: Confluence, Notion, SharePoint, Google Workspace
• Learning Management & Standards: Litmos, Moodle, SCORM/xAPI
• AI Productivity & Content Tools: ChatGPT, Copilot, Claude, Gemini (for scripting, course design, and optimization)

Additional Skills

• Strong communication and facilitation skills
• Experience working with global teams
• Self-driven and highly organized
• Ability to translate business needs into learning outcomes
• Flexibility to travel (up to 1020%)

Why Join Us

• Opportunity to work on cutting-edge upskilling programs
• Engage directly with enterprise engineering teams
• Be a core part of building modern learning programs that shape the future of tech delivery