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Senior Executive - Operations & Services Group

HDFC ERGO

2 - 4 years

Abohar

Posted: 04/05/2026

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Job Description

Department

 Operations and Service Group

Function

 Branch  Operations

Position

 Senior Executive – Branch Operations

  Band

 

 JM1

  Location

 Amritsar

  Reporting To

 Cluster Head

Our Vision

To be the most admired insurance company that enables the continued progress of customers by being responsive to their needs.

HDFC ERGO as an Employer

  • · We believe in Sensitivity
  • · We drive Excellence
  • · We uphold Ethics
  • · We bring Dynamism

About HDFC ERGO General Insurance Co. Ltd.

 

HDFC ERGO General Insurance Company Limited was promoted by erstwhile Housing Development Finance Corporation Ltd. (HDFC), India’s premier Housing Finance Institution and ERGO International AG, the primary insurance entity of Munich Re Group. Consequent to the implementation of the Scheme of Amalgamation of HDFC with and into HDFC Bank Limited, one of India’s leading private sector bank (Bank), the Company has become a subsidiary of the Bank. The Company offers a complete range of general insurance products ranging from motor, health, travel, home and personal accident in the retail space and products like property, marine and liability insurance in the corporate space. With a network of branches spread across a wide distribution network and a 24x7 support team, the Company has been offering seamless customer service and innovative products to its customers.

Key Roles & Responsibilities

 

  • · Compliance in Volume and Quality:
    • 1. Inwarding
    • 2. Banking
    • 3. Branch QC error rate < 0.5 %
    • 4. Processing of eligible proposals at branches
    • 5. Conducting trainings and meetings with Sales and Channel Partners at regular intervals
    • 6. Walk in Management
      • · Audit Compliance: No High NC in any Audit reports
      • · % Compliance of stated SLA: a. 100% adherence to Policyholders Protection Guideline. b. Compliance with internal SOP’s.
      • · Learning through eQuest Modules: Completion of all eQuest module
      • · Targeted Branch Administration: Admin related activities to be completed as per timelines & Standards.
      • · Enable process implementation across all functional areas to support and enable risk identification & mitigation.
      • · Improvement in Digitization
      • · Average Monthly consistent Productivity Score > 95%

 

 

 

 

 

 

Key Requirements – Education & Certification

 

  • · Graduate/Post Graduate

 

Key Requirements – Experience & Skills

 

  • · Ability to work in teams
  • · Develop strong interpersonal skills with various functional stakeholders

 

 

Remarks

 

The details of this position are confidential.

The decision to change/modify the specifications is at management’s discretion.

About Company

HDFC ERGO General Insurance is a leading private sector general insurance company in India, formed as a joint venture between HDFC Ltd. and ERGO International (a part of the Munich Re Group). The company offers a wide range of insurance products including health, motor, travel, home, and commercial insurance. Known for its customer-centric approach, strong digital infrastructure, and quick claims processing, HDFC ERGO serves millions of individuals and businesses across the country, making it a trusted name in the Indian insurance industry.

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