Job Role: Senior Development Support Engineer Job Type: Full-time

Location : Bangalore

Department : Technical support

Key Responsibilities

Technical Support

Diagnose and resolve technical issues with products and integrations, including Jenkins, Kubernetes,

Docker, and CI/CD pipelines

Provide recommendations for best practices in DevOps workflows
Assist with complex setup, configuration, and troubleshooting of tools and environments
Customer Engagement:
Respond to customer inquiries via a ticketing system, email, and occasionally phone for urgent issues
Actively engage with customers to understand their challenges and provide tailored solutions.
Contribute to documentation and knowledge bases to ensure customers can self-serve when possible
Collaboration & Tools Development:
Work closely with Engineering, Product, and DevOps teams to escalate and resolve issues effectively
Develop and enhance internal tools for automating diagnostics and improving team efficiency
Continuous Learning:
Stay updated on evolving DevOps tools, cloud platforms, and software development trends
Participate in team scrums and collaborative problem-solving sessions

Qualifications

Must-Have:

7+ years experience in Java Application troubleshooting performing JVM analysis using thread dumps, heap

dumps, and garbage collector logs

4+ years experience working with Jenkins as an admin/developing jobs/troubleshooting builds
5+ years experience in Linux system administration and troubleshooting
Hands-on experience with DevOps tools like Kubernetes, Docker, and Git
Familiarity with CI/CD pipelines and related concepts
Excellent problem-solving skills and the ability to work independently
Strong communication skills, with fluency in English (written and verbal

Nice-to-Have:

Senior Development Support Engineer