Senior Customer Service Representative

Job Description:

Looking for Team lead Operations for work from office Candidate will be responsible to lead a team of customer care representatives.

Team lead - Work on-site (AHMEDABAD)

Note - Should know Italian Language

Roles and Responsibilities:

• Set clear objectives, define roles and responsibilities and ensure each team member aligns with the teams vision.
• Communicate expectations, goals and feedback to the group regularly and resolve any concerns or issues actively.
• Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved.
• Recognise and reward good performance, provide feedback and encourage professional development.
• Support team members professional development by providing opportunities for training and growth.
• Ensure team compliance with company policies and procedures.
• Support and guide team members to ensure they meet their individual targets and KPIs.
• Generate reports on team performance and provide regular updates to senior management.
• Work with Logistic or ecommerce domain

Desired Profile:

• Strong Reasoning Ability. Should be a self-starter and self-motivated.
• Matured thought process; Good judgment and decision-making skills.
• Team Management skills and ability to drive Quality and Productivity.
• Excellent communication skills, including the ability to present business and technical issues, ideas, and recommendations clearly in verbal, written and presentation formats.
• Proactive and responsible approach to work with initiative and problem-solving capability.
• Strong with People Management & should be well versed with conducting performance appraisals.
• Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects
• Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
• Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed
• Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes
• Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy

Experience: 1-2 years' experience in BPO domain.

Education: Any Graduate

Compensation:

• Salary: - Up to 7 Per Annum.
• Benefits: Performance bonus, Shift allowance, Insurance and other benefits.

Thanks & Regards,

HR Team.