Senior Collection Analyst

Language : German B2 (preferred) + English

Work mode : Hybrid

Job Summary

We are seeking an experienced and detail-oriented Senior Collections Analyst to join our Finance team in Bangalore. The ideal candidate will possess strong expertise in B2B collections, Accounts Receivable (AR), and Order-to-Cash (O2C) processes, with a proven track record of managing complex collection activities, resolving disputes, and driving process improvements. This role requires excellent communication, analytical, and stakeholder management skills.

Key Responsibilities.

• Manage and monitor outstanding customer invoices to ensure timely collections and cash flow.
• Maintain accurate records of collection activities, customer communications, disputes, and payment commitments.
• Review aging reports and analyze collection data to identify trends, risks, and opportunities for improvement
• Follow up with customers regarding overdue payments and missing remittances.
• Collaborate with internal teams, including Cash Applications, Finance, Sales, and Customer Service, to resolve payment delays and dispute.
• Prepare and present collection performance reports, outstanding receivables, and key metrics to management.
• Develop and implement strategies to improve collection effectiveness and reduce aged debt.
• Support process improvement initiatives and automation efforts within the collections functions.
• Provide backup support for team members and assist with portfolio management during absences.
• Train and mentor new team members, sharing best practices and supporting team development.
• Handle escalations professionally while maintaining positive customer relationships.

Required Qualification.

• Bachelors degree in Finance, Accounting, Business Administration, or a related field.
• Minimum 10 years of experience in B2B Collections and Accounts Receivable.
• Strong knowledge of Order-to-Cash (O2C), Accounts Receivable, and Collections processes
• Experience working with Oracle Cloud ERP, Oracle 11i/R12, and GetPaid
• Advanced proficiency in Microsoft Excel, Word, and Outlook.
• Excellent verbal and written English communication skills.
• Strong analytical, problem-solving, and organizational abilities.
• Ability to work independently while collaborating effectively across teams.
• Strong customer service mindset with professional email and phone etiquette.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Preferred Qualifications

• Prior experience with GetPaid and Oracle Cloud ERP.
• Experience in process improvement and collections automation initiatives.
• Exposure to global collections environments and stakeholder management..