SAP SSO Support Engineer

IntVerse is hiring a mid-level SAP SSO Support Engineer to join our enterprise authentication practice in India. You will own day-to-day health of SAP Single Sign-On environments for our global clients, working alongside senior engineers and InfoSec stakeholders to keep authentication services running cleanly across complex SAP landscapes.

This is a hands-on L2 role. You will move beyond first-touch triage into real configuration work, certificate operations, and root-cause analysis on the kinds of SSO failures that do not resolve themselves.

Responsibilities

• SAP SSO authentication health using SAP SolMan / Focused Run, including login failures, MFA errors, and service availability.
• First-level triage of SSO incidents, including validation of outages, basic user checks, and correct ticket categorization.
• Troubleshooting SAP GUI SSO issues, including Secure Login Client validation.
• Resolution of SAML-based authentication issues involving IdPs using standard procedures.
• Handling MFA-related incidents and service requests, including exception enablement, cleanup, and validation against InfoSec policies.
• Certificate lifecycle management, including monitoring expiry, renewals, keystore updates (STRUST / NWA), and trust validation.
• Maintenance of centralized SAP SSO configurations, covering SPNEGO parameters, SAML metadata, and X.509 mappings across environments.
• Configuration changes with backup, rollback, and post-implementation validation.
• Troubleshooting of complex SSO failures, such as Kerberos trust issues, time skew, certificate chain mismatches, and SAML assertion errors.
• Use of advanced diagnostic tools (SAML Tracer, Fiddler, NetWeaver Keystore Viewer, Secure Login Client traces) for deep analysis.

What we are looking for

• 3 to 6 years of hands-on SAP Basis or SAP security experience with a strong focus on Single Sign-On.
• Working knowledge of the SAP NetWeaver authentication stack, SAP Secure Login Client, and SAML 2.0 flows.
• Comfort with STRUST, NWA, SPNEGO configuration, and certificate operations in a production SAP environment.
• Experience using SAP Solution Manager or Focused Run for monitoring.
• Familiarity with Kerberos trust, certificate chains, and SAML assertion debugging.
• Clear written and verbal communication for working ticket queues that touch end users, InfoSec, and senior engineers.

Bonus

• Exposure to multi-IdP environments.
• MFA platforms such as Microsoft Entra or Duo.
• Shift-based global support models.

What we offer

• Hybrid working model with flexibility around client coverage windows.
• Direct exposure to enterprise SAP landscapes at Fortune 500 clients.
• Clear growth path into L3 SME and SAP security architect tracks.
• Structured upskilling, certification support, and mentorship from senior practitioners.

About IntVerse

IntVerse Inc. is a US-headquartered IT services firm with a growing India delivery footprint, partnering with global system integrators and enterprise clients on SAP, cloud, and AI engagements.

Apply through LinkedIn or send your resume tohireme@intverse.io