SAP OTC Analyst

SAP OTC Consultant Job Description

Role Overview

We are seeking an experienced SAP OTC Consultant to design, configure, implement, and support SAP solutions within the Order-to-Cash (OTC) process area. The ideal candidate will have strong expertise in SAP SD/OTC processes, integration with cross-functional modules, and experience delivering scalable business solutions in enterprise environments.

The consultant will be responsible for end-to-end ownership of OTC processes, including sales order management, pricing, billing, shipping, credit management, and integrations with finance and logistics modules to ensure seamless business operations.

Key Responsibilities

SAP OTC / SD Configuration & Support

• Configure and support SAP OTC processes, including:
• Sales Order Management (SAP SD)
• Pricing Procedures and Condition Techniques
• Delivery, Shipping, and Transportation Processes
• Billing and Invoice Processing
• Credit Management and Risk Control
• Output Determination

Business Requirement Gathering

• Collaborate with business stakeholders to gather, analyze, and document business requirements.
• Translate business requirements into functional specifications and solution designs.
• Recommend best practices and process improvements aligned with SAP standards.

Solution Design & Integration

• Design and implement end-to-end OTC solutions aligned with business processes and organizational goals.
• Work closely with technical and functional teams to ensure seamless integration with:
• FI (Accounts Receivable)
• MM (Material Management)
• PP (Production Planning)
• Other SAP and third-party systems

Testing & Deployment

• Participate in:
• Unit Testing
• Integration Testing
• User Acceptance Testing (UAT)
• Cutover Planning and Execution
• Support data migration, validation, and reconciliation activities during implementation and rollout phases.

Production Support & Issue Resolution

• Analyze and resolve production support issues with root cause analysis.
• Coordinate with technical teams for defect fixes and enhancements.
• Provide post-go-live support and continuous process improvement recommendations.

Documentation & Knowledge Management

• Prepare and maintain:
• Functional Specifications (FS)
• Configuration Documents
• Test Scripts
• User Guides and Training Materials
• Conduct end-user training sessions and knowledge transfer activities.

Required Skills & Experience

• Strong hands-on experience in SAP SD/OTC configuration and support.
• In-depth understanding of end-to-end Order-to-Cash business processes.
• Experience with:
• Pricing Procedures and Condition Records
• Billing and Invoice Processing
• Output Determination
• Credit Management
• Delivery and Shipping Processes
• Strong knowledge of SAP integration points with FI, MM, PP, and related modules.
• Experience in at least one full-cycle SAP implementation, rollout, or transformation project.
• Hands-on experience with integration technologies such as:
• IDocs
• File Transfer Interfaces
• Web Services
• APIs
• Strong analytical, troubleshooting, and problem-solving skills.
• Exposure to support and incident management tools such as:
• JIRA
• ServiceNow
• SAP Solution Manager

Preferred Qualifications

• Experience working on SAP S/4HANA implementations, specifically in OTC/SD.
• Exposure to global template rollouts and large-scale transformation programs.
• Basic debugging knowledge and understanding of SAP technical concepts.
• SAP certification in SD or S/4HANA Sales preferred.

Soft Skills

• Strong verbal and written communication skills.
• Ability to work effectively in cross-functional and global teams.
• Proactive, detail-oriented, and delivery-focused mindset.
• Strong stakeholder management and collaboration skills.
• Ability to manage multiple priorities in a fast-paced environment.