Job Title - SAP C4C Consultant

Key Skills - C4C Technical & SDK

Experience - 4 - 11 years

Location - Bengaluru, Greater Noida, Hyderabad, Coimbatore & Pune

We at Coforge are seeking a C4C Technical Consultant with the following skill set:

Candidate should have 4 - 10 years of experience in SAP Sales and Service Cloud V1 (C4C).
Experience in SAP Sales and Service Cloud V2 / SAP CRM is desirable but not mandatory.
Lead requirementgathering sessions and functional workshops for SAP C4C V1 and V2.
Understand business processes and map them to the capabilities of SAP C4C and SAP Sales and Service Cloud V2.
Actively participate in presales RFPs for CX solutioning.
Prepare Business Requirement Documents (BRDs) and functional specifications.
Configure SAP Service Cloud V2 based on business needs, including, Business roles, Workflow rules, Service levels, Ticket management & Other standard configurations.
Lead endtoend implementation, coordinating with relevant component teams.
Lead User Acceptance Testing (UAT) and ensure quality assurance of the configured solution.
Collaborate effectively with project teams during all phases, including build, test, deployment, and hypercare.
Work closely with technical teams on integration requirements, data migration, and custom development.
Extensive experience in integration capabilities of SAP C4C and SAP Sales and Service Cloud V2 with: SAP S/4HANA, SAP CPI & Thirdparty ERPs.
Strong understanding of SAP BTP architecture for sidebyside extensions with SAP Sales and Service Cloud V2.

Additional Requirements

Experience leading projects with handson expertise in SAP C4C and SAP Sales and Service Cloud V2.
Minimum 2 endtoend lifecycle implementation projects.
Solid understanding of SAP Sales and Service Cloud V2 architecture, capabilities, and extensibility options.
Proven ability to gather requirements, perform fitgap analysis, and convert findings into detailed functional documentation.

SAP C4C Consultant