Salesforce Support Engineer

Hiring: Salesforce Application Support Engineer (L2 Support)

Location: Remote

Experience: 4+ Years

We are looking for a Salesforce Application Support Engineer to join our team and provide L2 support for global CRM users. The ideal candidate will have hands-on Salesforce Administration experience, strong troubleshooting skills, and the ability to manage and support business-critical applications.

Key Responsibilities:

Provide L2 support and advanced troubleshooting for Salesforce applications

Manage users, roles, profiles, permissions, sharing rules, and security settings

Create and maintain reports, dashboards, and data analysis solutions

Configure Salesforce Sales Cloud and Service Cloud functionalities

Support data imports, data mapping, and data quality initiatives

Create and maintain Salesforce Flows and customizations

Collaborate with Engineering and IT teams to resolve complex issues

Monitor tickets and ensure SLA adherence

Identify opportunities for process improvements and automation

Support AppExchange applications and system integrations

Exposure to Anaplan is a plus

Required Skills:

25 years of Salesforce Administration and Application Support experience

Hands-on experience with Salesforce Sales Cloud and Service Cloud

Strong understanding of Salesforce security, data models, reports, and dashboards

Experience with Data Loader and data management activities

Excellent troubleshooting and problem-solving skills

Strong communication and stakeholder management skills

Interested candidates can share their updated resume at khushbu.patel@digitrixsoftware.com.

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