Salesforce Software Developer

Job Description:
We are looking for a Salesforce professional to manage day-to-day operational activities and support ongoing initiatives within the Salesforce ecosystem. The role involves working closely with business users, internal teams, and stakeholders to ensure smooth system operations, resolve issues, and support enhancements across multiple Salesforce clouds.

Key Responsibilities:

Manage day-to-day operational tasks and provide support for ongoing Salesforce projects and enhancements.

Coordinate with internal teams, business stakeholders, and end users to ensure smooth workflow and timely resolution of issues.

Track support tickets, update status regularly, and ensure timely closure of action items within defined SLAs.

Troubleshoot and resolve issues related to workflows, validation rules, automation, permissions, page layouts, and integrations.

Provide support for configuration changes, user access management, and system improvements.

Work independently when required to handle tasks end-to-end, from analysis to resolution.

Monitor system performance and proactively identify opportunities for optimization and process improvements.

Maintain proper documentation for configurations, processes, and issue resolutions.

Required Skills and Experience:

Strong hands-on experience with Salesforce Administration in an enterprise environment.

Good understanding of Salesforce platform features and configuration capabilities.

Knowledge and exposure to the following areas:

Apex (basic debugging and understanding of code logic)

Salesforce Flows and Automation

Sales Cloud

Service Cloud

Experience Cloud (Communities)

Profiles, Permission Sets, Roles, and Sharing Model

Reports and Dashboards

Salesforce CPQ

Revenue Cloud

Preferred Competencies:

Strong problem-solving and analytical skills with the ability to troubleshoot complex issues.

Ability to work independently, manage multiple priorities, and handle support activities effectively.

Good communication and stakeholder management skills to collaborate with cross-functional teams and business users.