Salesforce Marketing Cloud (SFMC) Admin/Developer

Urgent Hiring Salesforce Marketing Cloud (SFMC) Admin/Developer

Location: Gurgaon / Noida (Remote)

Experience: 67+ Years

Notice Period: Immediate Joiners Preferred

Shift Timing: 2:00 PM 11:00 PM IST

Job Description

We are seeking an experienced Salesforce Marketing Cloud (SFMC) Admin/Developer with strong hands-on expertise in campaign execution, marketing automation, and production support.

Key Responsibilities

• Execute and manage email campaigns using Email Studio and Journey Builder
• Develop and troubleshoot dynamic content using AMPscript
• Manage Data Extensions, audience segmentation, and SQL queries
• Build and maintain workflows in Automation Studio
• Perform campaign validation, testing, deployment, and monitoring
• Support distributed marketing and advisor communication use cases
• Ensure data accuracy and campaign performance

Production Support Responsibilities

• Handle INC tickets related to SFMC and CRM systems
• Perform Root Cause Analysis (RCA) for production issues
• Troubleshoot campaign failures, automation issues, and data discrepancies
• Coordinate critical issue resolution and stakeholder communication
• Ensure SLA adherence and timely support delivery

Mandatory Skills

• Salesforce Marketing Cloud (SFMC)
• Email Studio
• Journey Builder
• Automation Studio
• AMPscript
• SQL
• Data Extensions
• Campaign Deployment & Testing
• Incident Management & RCA
• CRM Integration Support

Preferred Skills

• SFMC REST/SOAP APIs
• Distributed Marketing
• Financial Services Domain Experience
• Agile Support Model Exposure

Certifications (Preferred)

• Salesforce Marketing Cloud Email Specialist
• Salesforce Marketing Cloud Developer
• Salesforce Marketing Cloud Administrator

Relevant Experience Checklist

Candidates should have hands-on experience with:

• Email Studio & Journey Builder
• AMPscript personalization and dynamic content
• Automation Studio workflows
• Data Extensions and audience segmentation
• SQL query development
• Campaign troubleshooting and production support
• SFMC integrations and APIs