Salesforce Business analytics

Job Title: Salesforce Business analytics

Job Type: Full Time

Exp: 5 to 13yrs

NP: Immediate to 15Days

work Mode: Hybrid

Job Description:

• Deep experience with Salesforce application ecosystems, with a strong focus on Service Cloud & Experience Cloud (Community Cloud).

• Hands-on experience with Salesforce Service Cloud and Experience Cloud (Community Cloud), including case intake and knowledge management, omni-channel/intelligent routing, self-service enablement, and customer account/contact data qualitysupporting end-to-end service process orchestration and AI-assisted automation.
• Experience designing and leveraging AI agents and workflow orchestration to automate endtoend business processes.
• Comfortable collaborating with business stakeholders to navigate ambiguity, align priorities, and drive outcomes in fastmoving environments.

• Proven ability to use rapid prototyping or AI-assisted development techniques (e.g., Vibe Coding, low code/no code, or similar approaches) to accelerate solution validation and delivery.
• Experience working in Agile and iterative delivery environments, including backlog refinement, sprint planning, incremental releases, and rapid feedback loops.

• Strong communication skills with the ability to present complex technical concepts clearly and concisely to a variety of audiences.

• Bachelors or Masters degree in Systems Engineering, Computer Science, Management Information Systems (MIS), Software Engineering or a related field.

• Salesforce certifications (Salesforce Certified Application Architect, Salesforce Administrator, Service Cloud, Community Cloud), demonstrating strong platform and data model fluency.