Salesforce Business Analyst + Admin

Job Title: Salesforce Business Analyst + Admin

Experience: 57 Years

Location: Mumbai (Onsite)

Employment Type: Contract / Full-time

Job Summary:

We are looking for a dynamic Salesforce Business Analyst + Admin with 57 years of experience. The ideal candidate should have strong communication skills, confidence in stakeholder interactions, and hands-on experience in Salesforce administration along with business analysis.

Key Responsibilities:

• Gather, analyze, and document business requirements from stakeholders
• Translate business needs into Salesforce functional solutions
• Configure and manage Salesforce (workflows, flows, reports, dashboards)
• Act as a bridge between business teams and technical teams
• Conduct user training, UAT support, and documentation
• Ensure data quality, security, and system performance
• Provide ongoing support and enhancements for Salesforce platform

Required Skills & Experience:

• 57 years of experience as a Business Analyst and Salesforce Admin
• Strong hands-on experience with Salesforce configuration and customization
• Good understanding of Sales Cloud / Service Cloud
• Excellent communication and stakeholder management skills
• Confident personality with strong problem-solving abilities
• Experience in requirement gathering, documentation, and UAT

Mandatory Skills:

• Salesforce Admin , Salesforce Business Analyst Certification
• Experience in Agile/Scrum environments
• Experience in Apex / integrations (good to have)