Key Responsibilities

Own and manage end-to-end functional design for CPQ and Order Management processes within Salesforce CPQ and Salesforce Order Management.
Translate high-level solution designs and business requirements into detailed functional specifications and architecture blueprints.
Define scalable product catalog structures, pricing models, discounting frameworks, and quoting processes.
Design order lifecycle flows including order capture, validation, fulfillment orchestration, amendments, and cancellations.
Ensure alignment with enterprise standards, scalability, and performance.

Data & Integration Oversight

Define and govern data flows across CPQ, Order Management, Billing, and downstream fulfillment systems.
Ensure pricing accuracy, contract integrity, and order data consistency.
Oversee integrations with ERP, payment gateways, tax engines, and revenue systems.
Support master data management for products, pricing, and customer data.

Production Support & Optimization

Provide Level 2 and Level 3 production support for CPQ and Order Management applications.
Troubleshoot issues related to pricing, quoting, order processing, and contract lifecycle.
Continuously optimize quoting efficiency, order processing times, and system performance.
Monitor system health, data quality, and business KPIs.

Governance & Best Practices

Establish and enforce best practices for CPQ and Order Management, including product modeling, pricing governance, and approval workflows.
Ensure compliance with enterprise architecture, audit, and financial controls.
Drive documentation, knowledge management, and reusable design patterns.
Promote standardization and scalability across quote-to-order processes.

Required Qualifications

Bachelors degree in Business, Information Systems, or related field.
6+ years of experience in Salesforce ecosystem with strong focus on Salesforce CPQ and Salesforce Order Management.
Proven experience working with globally distributed teams across multiple time zones.
Hands-on experience with Jira and Confluence.
Strong understanding of quote-to-cash processes, pricing strategies, and order lifecycle management.
Experience with product catalog design, pricing rules, discounting, and approvals.
Proven ability to translate business requirements into scalable functional designs.

Send your resumes to Likhita.vani@bcforward.com, harika.d@bcforward.com

Salesforce Architect