Sales Coordinator

Department: Backend Sales

Business Unit: Melange India

Location: Bangalore (VV Puram, Basavanagudi)

Reporting To: Backend Sales - Team Lead

Budget: 1.6 to 3.6 LPA (CTC)

Melange India specializes in supplying premium OS&E (Operating Supplies & Equipment) and FF&E (Furniture, Fixtures & Equipment) to leading 4-star and 5-star hotels. With extensive industry experience, we cater to hotels, restaurants, hospitals, educational institutions, corporate cafeterias, and other food service establishments across India. Our focus on quality, innovation, and customer satisfaction has established us as a trusted partner for end-to-end commercial kitchen solutions.

The Sales Coordinator is responsible for providing backend sales support by understanding customer requirements, preparing accurate quotations and Bills of Quantities (BOQs), coordinating with internal departments, and ensuring timely execution of sales support activities. The role focuses on delivering commercially viable proposals, maintaining pricing accuracy, supporting project execution, and ensuring seamless coordination between customers, sales, procurement, operations, and other internal teams.

• Understand and document customer requirements received through calls, emails, meetings, and other communication channels.
• Prepare accurate and timely quotations, proposals, and Bills of Quantities (BOQs) based on customer requirements.
• Identify appropriate products, SKUs, brands, and technical specifications aligned with customer needs.
• Recommend suitable products and brands considering customer budgets, project requirements, and company objectives.
• Prepare costing sheets and ensure quotations comply with approved pricing and margin guidelines.
• Coordinate with procurement, inventory, warehouse, operations, and sales teams to verify product availability, pricing, and delivery timelines.
• Update and revise quotations and BOQs based on customer feedback and project changes.
• Maintain complete documentation of quotations, BOQs, customer communications, and project records.
• Generate reports and maintain sales-related MIS using Excel and ERP systems.
• Ensure timely completion of assigned tasks while maintaining high levels of accuracy and quality.
• Support the sales team throughout the project lifecycle by providing commercial and coordination assistance.
• Adhere to company policies, SOPs, and quality standards while maintaining professionalism in all internal and external communications.

• Bachelor's Degree in Commerce, Business Administration, Engineering, or a related field.
• 14 years of experience in Sales Coordination, Commercial Support, Estimation, Tendering, or Backend Sales.
• Experience in commercial kitchen equipment, hospitality equipment, engineering products, or project-based industries will be preferred.

• Strong knowledge of quotation preparation and BOQ management.
• Good understanding of costing, pricing, and commercial documentation.
• Advanced proficiency in Microsoft Excel and ERP/CRM systems.
• Strong analytical and numerical skills.
• Excellent communication and coordination abilities.
• High attention to detail and accuracy.
• Effective time management and multitasking skills.
• Problem-solving and customer-focused approach.
• Ability to work collaboratively with cross-functional teams.

• Customer Orientation
• Commercial Awareness
• Analytical Thinking
• Attention to Detail
• Planning & Organizing
• Team Collaboration
• Accountability & Ownership
• Time Management
• Adaptability
• Continuous Learning