Sales Coordinator

Job Title: Sales Coordinator (Showroom Operations)

Location: Alankaram Bengaluru Showroom

Department: Sales

Reports To: Store Manager

About Alankaram

Alankaram is a premium furniture brand known for its fusion of traditional Indian craftsmanship and modern aesthetics. We specialize in bespoke solid wood furniture made from teak, ash, oak, and beech wood. With a growing retail presence across India and international exposure, Alankaram is driven by design, quality, and service excellence.

Role Overview

We are looking for a highly organized and proactive Sales Coordinator to support our Bengaluru showroom team.

This role is critical in ensuring smooth customer follow-ups, order coordination, and internal communication, enabling the sales team to focus on conversions and customer experience.

Key Responsibilities

Sales & Customer Coordination

• Manage customer follow-ups for enquiries, quotations, and ongoing discussions
• Ensure timely response to all leads, walk-ins, and customer queries
• Coordinate with customers for quotations, design discussions, order confirmations, payments, etc

Order Management

• Track orders from confirmation to delivery
• Coordinate with production, design, logistics, etc
• Ensure timely updates to customers on order status

CRM & Reporting

• Maintain accurate CRM entries for all leads and customers
• Track: enquiries, follow-ups, conversions
• Prepare daily, weekly, and monthly reports for the Store Manager

Internal Coordination

• Work closely with showroom sales team to ensure no missed follow-ups
• Coordinate with HO teams (design, production, accounts)
• Ensure smooth communication between all stakeholders

Documentation & Support

• Prepare quotations and proposals
• Maintain product, pricing, and client records
• Support in documentation for architects, designers, and B2B clients

Required Skills & Qualifications

• Graduate in Commerce, Business, or related field
• 25 years experience in sales coordination / customer handling
• Strong follow-up and communication skills
• Good working knowledge of Excel, Google Sheets, and CRM tools
• Highly organized, detail-oriented, and disciplined
• Ability to handle multiple customers and tasks simultaneously

Key Performance Indicators (KPIs)

• Timeliness of customer follow-ups
• CRM accuracy and completeness
• Order tracking accuracy and updates
• Response time to customer queries
• Support to sales team in improving conversions

Work Conditions

• Full-time, on-site role at Bengaluru showroom
• 6-day work week (with weekly off)
• Requires coordination across teams and occasional extended hours during peak periods