Retention Manager

About Quickeee

Quickeee is a fast-growing Mumbai-based startup transforming the fast fashion space with 60-minute delivery and an AI-powered styling experience. We are building a premium, technology-first platform that combines speed, personalization, and design excellence. To keep our growing customer base engaged and loyal, we are looking for a Retention Manager to own the full customer lifecycle and drive long-term brand love.

Role Overview

We need a Retention Manager with proven experience in CRM, lifecycle marketing, or customer retention. You will own our retention strategy end-to-end from loyalty programs to churn prevention working directly with our marketing and product teams to maximize customer lifetime value across every touchpoint.

Key Responsibilities

Develop and implement customer retention strategies and loyalty programs

Monitor customer engagement and identify churn risks

Analyze customer data, feedback, and retention metrics

Design and execute email, SMS, app, and CRM campaigns

Collaborate with marketing, sales, and customer support teams

Improve customer onboarding and lifecycle communication

Track KPIs such as retention rate, repeat purchases, churn rate, and CLV

Create personalized customer experiences to boost loyalty

Conduct market and competitor analysis for retention initiatives

Prepare regular performance reports and recommendations

Requirements & Skills

Bachelors degree in Marketing, Business, Communications, or related field

Proven experience in customer retention, CRM, or lifecycle marketing

Strong analytical and problem-solving skills

Experience with CRM tools and customer engagement platforms

Excellent communication and project management abilities

Understanding of customer journey mapping and segmentation

Ability to work with data and derive actionable insights

Preferred Qualifications

Experience in E-Commerce, Retail, SaaS, or D2C brands

Knowledge of automation tools and customer analytics platforms

Familiarity with loyalty and rewards programs

Key KPIs

Customer retention rate

Churn reduction

Repeat purchase rate

Customer lifetime value (CLV)

Engagement and campaign conversion rates

Benefits & Perks

• Competitive salary based on experience
• Direct ownership of retention strategy and customer lifecycle
• Work on real-world problems that directly impact brand growth
• High-impact role with minimal hierarchy and fast execution
• Flexible working hours
• Opportunity to work closely with founders and the core team

Why Join Quickeee?

• Build at the intersection of AI, commerce, and design
• Solve real-world problems at scale
• High ownership and rapid growth environment
• Opportunity to shape core technology from day one