Reservation Executive

Company Description

Royal Orchid & Regenta Hotels is one of Indias rapidly expanding hotel brands, catering to both business and leisure travelers with its 4 and 5-star accommodations. Operating over 120 Hotels & Resorts, the brand offers more than 5,900 rooms and exceptional dining experiences across 65+ locations, both in India and internationally. Known for its presence in the luxury, upper mid-market, and budget categories, Royal Orchid Hotels has a strong customer base of over 265,000 loyalty members. The company is publicly listed on the Bombay and National Stock Exchanges and is managed by a reputable board of directors.

Job Summary

We are seeking a detail-oriented and customer-focused Reservation Executive to manage hotel bookings and provide excellent guest service. The ideal candidate will handle room reservations, respond to guest inquiries, coordinate with front office and sales teams, and ensure smooth booking operations while maximizing room occupancy and revenue.

Responsibilities

• Handle room reservations through phone, email, and online platforms.
• Provide information about room availability, rates, and hotel services.
• Update and maintain reservation records accurately.
• Coordinate with front office and other departments for guest requirements.
• Handle booking modifications, cancellations, and special requests.
• Ensure excellent customer service and guest satisfaction.

Requirements

• Diploma or degree in Hospitality or related field.
• Experience in hotel reservations or front office preferred.
• Good communication and interpersonal skills.
• Basic knowledge of hotel reservation systems and MS Office.
• Ability to work in a team and manage multiple tasks.