Reservation Executive
Nirvana Realty
2 - 5 years
Mumbai
Posted: 09/04/2026
Job Description
RESERVATION EXECUTIVE
Location: Andheri West / Mumbai
ABOUT NIRVANA REALTY
Nirvana Realty is a fast-growing lifestyle real estate developer creating villa communities, themed townships and second-home destinations across Maharashtra. We dont just sell properties we build long-term customer relationships and premium ownership experiences.
Key responsibilities:
Handle all reservation inquiries via phone, email, website, and walk-ins.
Accurately enter booking details into PMS / CRM system.
Coordinate with Sales, Front Office, and Accounts teams for booking confirmation and payment follow-up.
Maintain room inventory and update availability status daily.
Upsell rooms, packages, and add-on services to maximize revenue.
Send booking confirmations, invoices, and payment reminders.
Handle cancellation, modification, and refund requests as per company policy.
Prepare daily, weekly, and monthly reservation reports.
Maintain guest database and follow up for repeat bookings.
Ensure high level of customer satisfaction through professional communication.
Manage OTA bookings (if applicable).
Resolve guest queries and complaints related to reservations.
How to Apply
Send your CV to :priyanka@nirvanarealty.in
or WhatsApp +91 8657016021
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